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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
San Manuel is one of the largest private employers in the Inland Empire region, operating the Yaamava Resort & Casino, an expansive entertainment and hospitality destination that offers premier gaming, dining, and resort experiences. The resort features a wide array of bars and restaurants, each catering to diverse patron tastes and preferences, with an emphasis on delivering exceptional service and quality. San Manuel is committed to fostering a positive work environment and supporting the career growth and development of its team members. The company is known for its dedication to customer satisfaction, high standards of safety and cleanliness, and operational... Show More
Job Requirements
- Bachelor’s degree in hospitality management, food service, business or related field
- Minimum of three years restaurant or related hospitality experience
- Minimum three years supervisory experience
- Bar experience strongly preferred
- Proficient in Microsoft Office including Outlook, Excel and Word
- Must be able to communicate in English effectively
- Must possess valid driver’s license and vehicle insurance
- Must obtain and maintain Responsible Beverage Service certification
- Must obtain and maintain ServSafe certification
- May be required to obtain and maintain a gaming license by the San Manuel Tribal Gaming Commission
- Flexibility to work evenings, weekends, and holidays
- Ability to lift up to 40 pounds occasionally
- Ability to perform sedentary work including computer operation
- Must present a neat, clean and well-groomed appearance
- Must be able to work in a fast-paced environment
- Ability to maintain confidentiality and comply with legal regulations
Job Qualifications
- Bachelor’s degree in hospitality management, food service, business or related field
- Minimum of three years of restaurant or related hospitality experience
- Minimum three years of supervisory experience
- Bar experience strongly preferred
- Proficient in Microsoft Outlook, Excel, and Word
- Strong leadership and people management skills
- Ability to communicate change effectively and build commitment
- Demonstrated organizational and time management skills
- Ability to maintain confidentiality and comply with relevant laws and regulations
- Effective communication skills in English
- Basic mathematical skills
- Friendly and efficient guest service skills
- Ability to work under pressure and remain calm during busy periods
Job Duties
- Manage front-of-house team members and implement training programs to ensure high-quality service
- Monitor customer satisfaction and resolve complaints promptly
- Oversee venue operations to meet budget targets for revenue, food cost, expense, headcount, and profit
- Collaborate with chefs to manage food costs and maintain menu attractiveness
- Maintain accurate inventory of supplies such as china, glassware, and cutlery
- Ensure venue cleanliness and sanitation standards comply with established codes
- Direct maintenance and repair of equipment and recommend replacements when necessary
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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