Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Flexible
Benefits
full benefits
Free parking
competitive salary
Job Description
Hilton Garden Inn is a renowned hotel brand recognized for its commitment to quality hospitality and exceptional guest experiences. As a part of the Hilton family, Hilton Garden Inn combines a friendly, approachable atmosphere with modern amenities and services tailored to meet the needs of both business and leisure travelers. Located in the vibrant downtown Phoenix area, this Hilton Garden Inn property strives to offer an inviting and memorable stay, marked by outstanding service and top-notch food and beverage offerings. The hotel's unique feature includes a stylish Floor 13 rooftop bar and restaurant that attracts not only guests but also... Show More
Job Requirements
- High school diploma or GED required
- serve safe, TIPS or CARE beverage service certification or the ability to obtain certification is required
- 3 or more years of progressive food and beverage experience required with a minimum of one year supervisory or management experience
- ability to communicate well with all levels within and outside the organization
- ability to problem-solve with employees and guests
- ability to manage multiple priorities in a fast-paced environment
- ability to lift, push and pull up to 50 pounds on a regular basis throughout shift
- ability to lift, transport, and connect a keg weighing up to 150 pounds on an occasional basis with assistance
- ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift
Job Qualifications
- High school diploma or GED required
- college degree or equivalent experience preferred
- 3 or more years of progressive food and beverage experience required with a minimum of one year supervisory or management experience
- must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests
- must be able to manage multiple priorities in a fast-paced environment
- serve safe, TIPS or CARE beverage service certification or the ability to obtain certification is required
Job Duties
- Lead the food and beverage staff to ensure the department operates efficiently and business goals are achieved
- create menus and food and beverage offerings that deliver great appeal and can be delivered with consistent look and taste by the kitchen staff
- attend appropriate meetings and communicate effectively with all responsible staff to ensure guest and employee needs are met
- accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner
- resolve guest complaints in a courteous and friendly manner, focusing on service recovery when applicable
- work side by side with staff to train and model appropriate guest service standards
- interview, hire and develop associates
- evaluate staff performance and coach team members to ensure standards are met
- motivate team by setting goals, providing ongoing feedback, and rewarding or recognizing associates
- deliver discipline, corrective action and make termination decisions
- train all associates and ensure training records are maintained
- analyze quality issues, identify training needs, and ensure implementation to improve results
- utilize available resources and adhere to CSM's training policies
- ensure all company, brand, and department-specific training requirements are met
- achieve business revenue goals by developing and implementing service programs
- build and maintain client relationships to drive repeat business or customer referrals
- use expertise to develop and implement changes to food and beverage operations based on sales and guest comments
- manage expenses to maximize hotel profitability
- effectively manage labor through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget
- follow CSM procurement guidelines and applies good business judgment
- manage and maintain company assets to stay within budget guidelines
- conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen or restaurant standards per CSM, brand, local, state and federal regulations
- ensure a clean and safe work environment, and follows all CSM’s procedures for guest or employee incidents
- responsible for effective self or workload management
- demonstrate clear written and verbal communication skills
- promote collaboration and a positive, professional work environment
- attend all daily, weekly and or monthly department or hotel meetings to ensure proper communication or planning occurs
- adhere to all CSM Standard Operating Procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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