Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Free parking
Career Development
Job Description
Hilton Garden Inn is a renowned name in the hospitality industry, known for providing exceptional services and comfort to its guests. As part of the Hilton Worldwide portfolio, the Hilton Garden Inn brand focuses on delivering a great guest experience through comfortable accommodations, quality amenities, and excellent customer service. The hotel caters to both business and leisure travelers, offering convenient locations, modern facilities, and a welcoming atmosphere. With a commitment to upholding Hilton's global standards, Hilton Garden Inn operates with an emphasis on quality, consistency, and guest satisfaction across all its properties worldwide. The brand’s dedication to innovation, sustainability, and... Show More
Job Requirements
- high school diploma or GED required
- 3+ years of progressive food and beverage experience including at least one year in a supervisory or management role
- serve safe, TIPS or CARE beverage service certification or ability to obtain certification
- ability to communicate effectively with all organizational levels and guests
- ability to manage multiple priorities in a fast-paced environment
- ability to lift, push, and pull up to 50 pounds regularly
- ability to occasionally lift and transport up to 150 pounds with assistance
- ability to work extended hours with physically demanding responsibilities such as walking, standing, carrying, and lifting
Job Qualifications
- high school diploma or GED required
- college degree or equivalent experience preferred
- 3+ years of progressive food and beverage experience required with a minimum of one year supervisory/management experience
- serve safe, TIPS or CARE beverage service certification or the ability to obtain certification is required
- must have the ability to communicate well with all levels within and outside the organization
- must be able to problem-solve with employees and guests
- must be able to manage multiple priorities in a fast-paced environment
Job Duties
- lead the food and beverage staff to ensure the department operates efficiently and business goals are achieved
- create menus and food and beverage offerings that deliver great appeal and can be delivered with a consistent look and taste by the kitchen staff
- attend appropriate meetings and communicate effectively with all responsible staff to ensure guest and employee needs are met
- accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner
- resolve guest complaints in a courteous and friendly manner, focusing on service recovery when applicable
- work side by side with staff to train and model appropriate guest service standards
- interview, hire and develop associates
- evaluate staff performance and coach team members to ensure standards are met
- motivate team by setting goals, providing ongoing feedback, and rewarding/recognizing associates
- deliver discipline/corrective action and make termination decisions
- train all associates and ensure training records are maintained
- analyze quality issues, identify training needs, and ensure implementation to improve results
- utilize available resources and adhere to CSM's training policies
- ensure all company, brand, and department-specific training requirements are met
- achieve business revenue goals by developing and implementing service programs
- build and maintain client relationships to drive repeat business/customer referrals
- use expertise to develop and implement changes to food and beverage operations based on sales and guest comments
- manage expenses to maximize hotel profitability
- effectively manage labor through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget
- follow CSM procurement guidelines and applies good business judgment
- manage and maintain company assets to stay within budget guidelines
- conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations
- ensure a clean and safe work environment, and follows all CSM’s procedures for guest/employee incidents
- responsible for effective self/workload management
- demonstrate clear written and verbal communication skills
- promotes collaboration and a positive, professional work environment
- attend all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
- adhere to all CSM Standard Operating Procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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