Food & Beverage Manager

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $75,000.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Meal Allowances

Job Description

Our company is a distinguished hospitality establishment specializing in providing exceptional dining experiences through a variety of food and beverage outlets. Recognized for our commitment to quality and service, we operate in a dynamic environment where excellence in guest satisfaction and operational efficiency are paramount. We pride ourselves on fostering a workplace culture that values teamwork, leadership, and continuous improvement, making us a preferred employer in the hospitality industry.

We are currently seeking a dedicated Outlet Manager to join our team. In this pivotal role, the Outlet Manager is entrusted with the responsibility of maintaining high standards in product quality and guest service while achieving revenue and profitability targets. This position requires a hands-on leader capable of managing both front-of-house and back-of-house operations seamlessly. The Outlet Manager will play a critical role in motivating and guiding staff to deliver exceptional service, ensuring that every guest experience is memorable and exceeds expectations.

The role operates within an industry that is open seven days a week, 24 hours a day, emphasizing the need for reliability and consistent attendance. The Outlet Manager will utilize sales forecasts to schedule appropriate staffing, manage food and beverage cost controls, and creatively oversee food presentation and service displays. The position demands strong organizational and operational management skills, along with the agility to adapt in a fast-paced environment. Physical activity is inherent to the job, including lifting, moving equipment, and enduring variable temperature and noise conditions.

Success in this role requires a thorough understanding of hospitality operations, excellent communication skills, and proficiency in property management and Point of Sale systems. The Outlet Manager is also expected to handle scheduling, payroll productivity, guest complaints, and staff coordination efficiently, contributing directly to the outlet's overall profitability and quality objectives. This is an excellent opportunity for an experienced individual seeking to advance their career in hospitality management within a reputable organization.

Job Requirements

High school diploma or equivalent
Minimum age of twenty-one (21) years
Effective written and verbal communication skills in English
Basic computer proficiency
Supervisory experience of at least one (1) year
Food service experience of at least three (3) years
Ability to work in a physically demanding environment
Ability to stand and walk for extended periods
Willingness to work varied shifts including nights, weekends, and holidays

Job Qualifications

High school diploma or general education degree (GED), or equivalent work experience
Minimum of twenty-one (21) years of age as required to serve alcoholic beverages
Strong understanding of the English language, with effective written and verbal communication skills
Proficiency in basic computer skills
familiarity with Microsoft Office preferred
Experience with food and beverage point of sale (POS) systems preferred
Minimum of one (1) to two (2) years of supervisory experience
Minimum of three (3) to five (5) years of experience in food service, including training in liquor, wine, and food service
Certification in an alcohol awareness program and food handler certification preferred

Job Duties

Utilize sales forecasts to schedule appropriate staffing levels while adhering to established labor standards and guidelines
Demonstrate knowledge of food and beverage cost controls to support profitability goals
Apply creativity in the setup and decoration of food tables and service displays
Coordinate and oversee daily front of the house restaurant operations
Regularly review product quality and research new vendors to ensure consistency and value
Ensure proper staffing procedures are followed to achieve maximum payroll productivity while maintaining cost controls in accordance with company standards
Deliver superior guest service by maximizing customer satisfaction and responding efficiently and accurately to guest concerns and complaints
Conduct pre-shift meetings to communicate information relevant to daily operations and upcoming business needs
Assign work duties and side work in accordance with departmental procedures, communicating any changes or additions throughout the shift as needed
Input, access, and manage information using property management systems, computers, and point of sale (POS) systems