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Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Weekend Shifts
Benefits
Discounted services
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Paid Time Off
Holiday pay
Career advancement potential
Anniversary Program
Work performance incentives
Job Description
Mirbeau is a prestigious hospitality company with over 25 years of experience in delivering award-winning service rooted in wellness, care, and excellence. As a Forbes-rated, family-owned business, Mirbeau prides itself on fostering a supportive and respectful workplace where employees feel empowered to grow both personally and professionally. The company's core values emphasize health, balance, and well-being, which are woven into every aspect of their operations, ensuring a harmonious environment for their guests and staff alike. Mirbeau operates in the luxury hospitality sector, specializing in elevated wellness experiences through its spa and dining venues, blending refined service with a commitment to... Show More
Job Requirements
- Associate’s degree or higher required
- Minimum of 5+ years of progressive management experience in a high-volume, fine dining or elevated hospitality environment
- Must be available to work evenings, weekends, and holidays as business demands
Job Qualifications
- Degree in hospitality management or related field strongly preferred
- Demonstrated comprehensive knowledge of all aspects of Food & Beverage operations including front-of-house and back-of-house
- Strong, articulate communicator with exceptional guest service and team leadership skills
- Ability to lead, motivate, and support teams while maintaining high service and operational standards
- Demonstrates sound judgment, composure, and professionalism when managing guest concerns or operational challenges
- Highly organized and detail-oriented with strong multitasking capabilities
- Strong interpersonal, verbal, and written communication skills
- Demonstrates a warm, polished presence and maintains a friendly yet unobtrusive manner with guests
- Maintains strict confidentiality and discretion regarding guest information
- Consistently courteous and solutions-oriented in challenging guest interactions
- Maintains professional appearance aligned with Forbes-level hospitality expectations
- Proficient in POS systems and computer applications including Microsoft Outlook, Excel, and general office software
Job Duties
- Deliver a warm, elevated guest experience across spa and dining venues in alignment with Forbes and Mirbeau service standards
- Ensure prompt and polished food and beverage service property-wide, adjusting service execution to meet guest expectations and business demands
- Maintain comprehensive knowledge of all menus, beverage programs, spa offerings, and room packages to confidently guide guest interactions
- Proactively manage guest feedback, concerns, special requests, and complaints with professionalism, discretion, and effective guest recovery
- Recognize and appropriately manage intoxicated or disruptive guests, prioritizing the safety, comfort, and well-being of guests and staff
- Properly respond to, document, and report all guest and employee incidents, accidents, and emergency or safety situations in accordance with property procedures
- Collaborate cross-functionally with all departments to align F&B operations with property-wide guest service
- Attend scheduled management meetings, special events, and Banquet Event Order reviews
- Collaborate with Sales and Events teams to ensure successful execution of banquets, special events, and property promotions
- Oversee daily FOH operations across all dining areas, ensuring smooth operations and consistent execution
- Manage reservations, guest flow, and floor plans to optimize seating, service pacing, and overall dining experience
- Ensure cleanliness, organization, and readiness of all dining areas, service stations and BOH areas for each service period
- Maintain thorough knowledge of all food and beverage offerings, including ingredients, preparation methods, presentation standards, and allergen information
- Ensure all food, beverages, and service adhere to published recipes and specifications
- Support staff with day-to-day needs related to service, equipment, and food supplies
- Utilize POS systems accurately for order entry, check management, voids, corrections, and end-of-day reporting
- Collaborate closely with the Chef de Cuisine to ensure alignment between FOH and BOH operations
- Provide real-time coaching and mentorship that reinforces service standards, recognizes strong performance, and addresses areas of opportunity
- Conduct regular training sessions and staff meetings to strengthen product knowledge, sales performance, and guest service standards
- Lead by example, fostering a culture of accountability, respect, and continuous improvement
- Collaborate with HR and senior leadership to address performance and disciplinary matters
- Assist with interviewing and hiring of FOH team members, and support onboarding and new hire documentation processes
- Develop and manage FOH schedules aligned with business forecasts, service standards, and payroll budgets
- Oversee beverage inventory management including ordering, receiving, inventory controls, wine lists, and menu maintenance
- Review and analyze financial performance through daily sales and labor reports, monthly P&L statements, and departmental budgets
- Partner with the Chef de Cuisine on departmental planning, budgeting, forecasting, and financial reviews
- Provide forecasting figures to accounting accurately and timely
- Ensure accurate and timely completion of payroll weekly
- Monitor staff appearance, conduct, and professionalism
- Ensure adherence to Mirbeau HR policies, payroll procedures, and operational standards
- Maintain compliance with all labor, health, and sanitation regulations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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