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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,300.00 - $70,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
This prestigious establishment is a high-end hospitality organization, specializing in luxury hotel services and upscale dining experiences. With a strong commitment to excellence, it operates multiple dining outlets known for their superior service, refined ambiance, and exceptional culinary offerings. The company is recognized for maintaining high standards in every aspect of food and beverage operations, aiming to provide guests with memorable hospitality experiences in an elegant setting. As a leader in the luxury hospitality industry, the company prioritizes staff professionalism, training, and guest satisfaction while managing a comprehensive range of food and beverage services including dining rooms and bar areas.Show More
Job Requirements
- Bachelor’s degree in hospitality management or similar field preferred
- Minimum three years restaurant management experience at a luxury hotel, fine dining establishment or comparable club
- Experience in bartending or strong knowledge of wine and beverages
- Ability to stand for long periods of time
- Ability to read, listen and communicate effectively in English
- Ability to access and use computer systems and internet resources
- TIPS training certification
- Food safety certification
Job Qualifications
- Bachelor’s degree in Hospitality Management or similar area of study preferred
- Minimum three years restaurant management experience at a luxury hotel property, fine dining establishment or comparable club
- Strong knowledge and passion for wine and beverage with past bartending experience
- Ability to read, listen and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system, phone and internet website
Job Duties
- Schedules personnel and plans dining room set-up upon anticipated member and guest counts and client needs
- Takes reservations and checks table reservation schedules if needed
- Carefully supervises dining room and bar staff to help assure proper service
- Inspects dining room employees to ensure they are in proper uniform at all times
- Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pools etc
- Receives and resolves all guest complaints
- Serves as liaison between dining room and back-of-house staff
- Assures that all side work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule
- Directs pre-shift meetings with dining room personnel and relays information and policy changes
- Checks the maintenance of equipment in the dining room and reports deficiencies and maintenance concerns
- Makes suggestions about improvements in dining room service procedures and layout
- Produces daily meal period revenue analyses and other reports from the POS system(s) used in the dining room
- Develops and maintains the dining room reservation system
- Monitors dining room labor and supplies budget
- makes adjustments as necessary to achieve financial goals and to control costs
- Develops and maintains a bar and product supplies inventory system for alcoholic beverages including wines, non-alcoholic beverages and mixers, glassware, paper and other bar supplies
- Develops standard operating procedures to ensure that bars are set up and operated efficiently
- Assists with private parties and service in food and beverage outlets when necessary
- Keeps current with changing member preferences and industry trends relative to the food and beverage operation
- Schedules wine and beer samplings with distributors to continuously improve variety and quality of beverages available to club members and guests
- Observes guests experience, conferring frequently with staff to maintain satisfaction and ensure proper service timing for each course at every table
- Ensures proper and timely service of guests in the room by communicating with the kitchen, server and members
- Responsible for learning and training new staff on North Star system if necessary
- Responsible for completing annual and 30/60/90 day performance evaluations and or disciplinary actions for entire staff
- Performs all other duties as assigned by employer
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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