Food and Beverage Manager

Cibolo, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Job Description

The Food & Beverage Manager plays a pivotal role in one of the most iconic hospitality destinations, bringing outlets to life by creating unforgettable guest experiences, leading high-performing teams, and setting the tone for exceptional service. This role is rooted in passion, presence, and pride in every moment of service. The manager oversees several popular venues including Durty Nelly's Irish Pub, Fiume Pizzeria & Wine Bar, River's Edge Cafe, Coffee Cupboard, and Rincon Alegre Lobby Bar, ensuring each outlet delivers top-tier dining and beverage services that meet the highest hospitality standards.

As part of the leadership team, the Food & Beverage Manager is entrusted with the responsibility to uphold the quality and consistency of food and beverage operations, ensuring superior guest satisfaction while maintaining operational efficiency. This position blends operational oversight, team management, and customer interaction to drive continuous improvement within the outlets. The manager assures that every aspect of the service - from set-up, cleanliness, to the timely delivery of orders and guest engagement - is meticulously handled with attention to detail. Their role extends beyond supervision to active participation in guest feedback collection and responsive resolution of any issues, promoting an environment of excellence and care.

Highly visible throughout the restaurants and kitchen areas during operational hours, the Food & Beverage Manager monitors product quality, presentation, temperature, and service standards, making real-time corrections and training staff to meet or exceed expectations consistently. This role demands a thorough understanding of food safety laws and compliance with hotel policies as well as local, state, and federal regulations. The manager also ensures the inventory of necessary dining provisions such as linen, glassware, silverware, china, and condiments is adequate to support seamless service operations.

Demonstrating positive leadership by empowering team members, setting clear work assignments, and fostering a collaborative environment is crucial. The manager guides the staff to provide friendly, courteous, and timely service, while also helping servers and bartenders understand and effectively promote specials and restaurant promotions to guests. The ability to actively listen, communicate clearly, and analyze feedback empowers the manager to make informed decisions that enhance operational success and customer satisfaction.

Education requirements for this role include at minimum a high school diploma or equivalent, with a preference for candidates possessing two or more years of relevant experience. Specific certifications such as Food Handlers Certification and TABC are mandatory, with CPR certification considered a plus. This role is ideal for individuals passionate about hospitality, keen on leading dynamic teams, and dedicated to crafting memorable dining experiences across various popular outlets within a busy and vibrant hospitality setting.

Job Requirements

High school graduate or equivalent
minimum of 2 years experience preferred
food handlers certification required
TABC certification required
CPR certification preferred

Job Qualifications

High school graduate or equivalent required
Food Handlers Certification required
TABC required

Job Duties

Checks Servers, Bartender and Kitchen stations before, during and after their shift for proper set-up and cleanliness
Ensures that the Servers and Bartenders provide guests with friendly, courteous, and timely service
Make sure that Servers understand and are able to explain any specials and/or restaurant promotions
Ensures that the order when complete, is retrieved from the kitchen, and is accurate and delivered in a timely manner with the appropriate condiments
Interacts with guests to obtain feedback on quality of service and food in outlet
Investigates and resolves guest complaints in a timely manner
Manages and monitors product quality and guest satisfaction in restaurant
Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications
Schedules and directs staff in their work assignments
Assigns in detail specific duties to all team members under supervision for efficient operation of the kitchen/restaurant
Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met
Verifies temperatures, judges’ appearance and taste of products, and checks preparation methods to determine quality
Provides guidance for improvement and implements necessary adjustments for consistency
Ensures compliance with all hotel policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations
Listen actively & communicate clearly while interacting with customers to promote food products & directing staff activities
Analyze feedback from clients & team members, make decisions and take action to implement suggestions for improvement
Maintain working rapport with all hotel staff for efficient operation & service to customers
Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service
Oversees set up of dining and service areas
Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards and promote team member empowerment
Other duties as assigned