Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $116,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k plan
Employee stock purchase plan
Life insurance
Paid parental leave
Job Description
JW Marriott Essex House New York is part of the esteemed JW Marriott luxury portfolio, a division of Marriott International known for its exceptional properties in gateway cities and distinctive resort locations globally. Located in the heart of New York City at 160 Central Park South, this prestigious hotel upholds a commitment to true luxury, guest satisfaction, and associating an innovative workplace environment. JW Marriott properties place great emphasis on the well-being and professional growth of their associates, believing firmly that satisfied employees lead to delighted guests. JW Marriott is recognized for fostering a culture of confidence, innovation, authenticity, and... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary or related professional area
- Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Two years experience in food and beverage, culinary or related professional area
- Proven leadership ability
- Knowledge of applicable food and beverage laws and regulations
- Strong budgeting and financial management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities
- Commitment to guest satisfaction and employee engagement
Job Qualifications
- High school diploma or GED with four years experience in food and beverage, culinary, or related professional area
- Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in food and beverage or related field
- Proven leadership and team management skills
- Strong financial acumen including budgeting and cost control
- Excellent interpersonal and communication skills
- Knowledge of food and beverage laws and regulations
- Ability to develop and implement business plans
- Experience in customer service excellence
- Ability to coach and mentor employees
- Skill in conflict resolution and problem solving
Job Duties
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
- Maintains a positive cost management index for kitchen and restaurant operations
- Utilizes budgets to understand financial objectives
- Manages the Food and Beverage departments excluding catering sales
- Supervises and manages employees and daily operations
- Oversees all culinary, restaurant, beverage and room service operations
- Creates and nurtures a motivating and empowering work environment emphasizing teamwork and continuous improvement
- Provides excellent customer service and responds proactively to guest and employee concerns
- Sets service expectations for guests internally and externally
- Takes ownership of guest complaints until resolved
- Verifies banquet functions meet and exceed guest expectations
- Provides coaching and counseling to team members
- Leads physiological and performance development including conducting performance reviews and promoting fairness
- Complies with corporate accounting procedures
- Drives effective communication via meetings and logs
- Analyzes information to solve problems effectively
- Provides leadership, vision and prioritizes departmental goals
- Sets clear expectations and rewards for employees
- Ensures daily operations meet quality and service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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