Food & Beverage Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

inclusive work environment

Job Description

Arlo Hotels is a prominent independent lifestyle hotel brand that strives to create memorable experiences for its guests through innovative and personalized service. Known for blending modern aesthetics with a welcoming atmosphere, Arlo Hotels places a strong emphasis on community, culture, and sustainability. Each location is designed to offer a comfortable yet stylish environment that caters to travelers seeking a unique, intimate lodging experience. With a focus on engaging both guests and local communities, Arlo Hotels stands out as a leader in the boutique hospitality industry by continuously pushing the boundaries of guest service and operational excellence.

The Food and Beverage Manager role at Arlo Hotels is a vital position responsible for overseeing the operational aspects of all Food and Beverage outlets within the hotel. This role demands a passionate and driven individual who possesses strong leadership skills and is committed to delivering exceptional guest experiences. The Food and Beverage Manager plays an integral part in maintaining high standards of service, ensuring smooth communication between culinary teams and management, and managing various operational workflows such as the Open Table reservation system and shift organization. This position also requires developing marketing initiatives, managing budgets, controlling costs, and ensuring compliance with all relevant policies and regulations.

This role is ideal for a professional who thrives in a fast-paced, high-pressure environment and who enjoys managing both people and processes with great attention to detail. As a key member of the management team, the Food and Beverage Manager is expected to be a visible presence in the outlets, maintaining a service-oriented approach toward guests and supporting team members to exceed expectations consistently. The role also involves maintaining cleanliness, safety standards, and stock management for minibar operations, ensuring every aspect of the food and beverage services aligns with Arlo Hotels' commitment to excellence and guest satisfaction.

Overall, the Food and Beverage Manager position offers the opportunity to lead and innovate within a dynamic hotel environment, contributing directly to Arlo Hotels’ reputation for exceptional hospitality. Candidates with relevant experience in restaurant leadership within hotel settings, strong financial acumen, and certification in alcohol awareness and food service management will find this an engaging and rewarding role. This is an excellent opportunity for professionals passionate about hospitality who want to join a forward-thinking and inclusive hotel brand dedicated to making a difference in the guest experience.

Job Requirements

Must be able to stay on feet for 8 hours plus
Must work well in stressful, high-pressure situations and environments
Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests
Must be able to prioritize departmental functions to meet due dates and deadlines
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must be able to convey information and ideas clearly with strong oral and written communication skills
Must maintain complete confidentiality regarding team member relations and any access to sensitive information or data
Must have strong attention to detail
Must have ability to prioritize departmental functions to meet due dates and deadlines

Job Qualifications

High school diploma or equivalent
Bachelor’s degree preferred
Two years of Food and Beverage Manager experience or equivalent
One year of restaurant leadership experience in a hotel environment or equivalent
Strong computer skills
Financial knowledge
Manager alcohol awareness certification
Manager Food Service permit as required
Effective oral and written communication skills
Ability to prioritize departmental functions and meet deadlines
Strong attention to detail
Ability to maintain confidentiality

Job Duties

Approach all encounters with guests and team members in a friendly, service-oriented manner
Maintain regular attendance in compliance with Arlo Hotel standards
Maintain high standards of personal appearance and grooming
Always comply with Arlo Hotels standards and regulations
Be visible and interact with guests and team members to provide consistently high levels of quality service
Ensure all communication with culinary and F&B managers is clear and accurate
Manage the Open Table system for guest and shift reservations and assist host team during peak times
Organize daily shift documentation including training, floor plans, requisitions, and labor management
Monitor and ensure all staff meet established service standards
Retrain staff as needed and provide feedback and appraisals
Maintain cleanliness of dining rooms and work areas and resolve safety or maintenance issues
Conduct monthly meetings for outlets and attend interdepartmental meetings for communication
Assist in marketing initiatives and menu development
Control budgeted and forecasted revenues, payroll, and product costs
Ensure compliance with Accounting and People Services policies
Report issues or grievances to management or People Services
Maintain Micros programming for F&B outlets
Monitor hotel activities and troubleshoot problems
Perform general cleaning tasks
Supervise minibar attendant and conduct inventory of minibar items
Perform additional duties as assigned