Food & Beverage Manager

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $70,000.00

Work Schedule

Standard Hours

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Inclusive culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. This luxury hotel group boasts a collection of award-winning restaurants and high-end hotels that are rooted in authentic storytelling, exceptional service, and a strong sense of community pride. Heritage Hotels & Resorts takes great care of its guests, its team, and the communities in which it operates, fostering an environment where hospitality is about genuine connection and meaningful experiences. With its commitment to excellence and authenticity, the company offers a workplace where passion for hospitality and dedication to service converge, cultivating a family-oriented culture that values every member's contribution.

The Food & Beverage Manager role at Heritage Hotels & Resorts is pivotal in maintaining and enhancing the guest experience across the group's food and beverage operations. This leadership position is charged with driving operational excellence, ensuring financial success, and delivering a consistent, elevated experience in line with the standards expected in a luxury hotel setting. Responsible for overseeing multiple food and beverage outlets, the manager is tasked with fostering a service-driven culture, partnering closely with culinary leadership, and aligning daily operations with broader property goals. This role requires hands-on leadership and strategic thinking to support revenue growth, optimize team performance, and reinforce the hotel's reputation. By managing everything from staffing and financial performance to guest satisfaction and regulatory compliance, the Food & Beverage Manager plays a key role in shaping memorable guest experiences and cultivating a high-performing team dedicated to hospitality excellence.

Job Requirements

Strong leadership presence with the ability to oversee multiple outlets simultaneously
Exceptional verbal and written communication skills with the ability to engage guests team members vendors and executive leadership
Advanced knowledge of full-service restaurant and bar operations within a hotel environment
Financial acumen including labor management cost controls forecasting and revenue optimization
Ability to analyze performance data and implement operational improvements
Proficiency in point-of-sale systems inventory platforms and scheduling software
Strong problem-solving skills with the ability to make real-time operational decisions
Highly organized with the ability to manage competing priorities across outlets
Knowledge of responsible alcohol service standards and food safety best practices
Ability to lead in high-volume fast-paced hospitality environments
Commitment to upholding hotel standards and delivering consistent guest experiences
Adaptability to changing business demands seasonal shifts and special events

Job Qualifications

Bachelor’s degree in hospitality management hotel and restaurant management business administration or related field preferred
3+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
Demonstrated experience managing multiple outlets simultaneously
Proven track record of driving revenue growth managing labor budgets and achieving operational goals
Experience collaborating cross-functionally with culinary sales marketing and hotel operations teams

Job Duties

Foster a professional service-driven culture across all food and beverage outlets modeling leadership that reflects hospitality excellence
Oversee daily operations of multiple outlets to ensure service consistency staffing alignment and adherence to hotel standards
Develop and implement operational strategies to drive revenue growth guest satisfaction and financial performance
Partner with the executive chef and culinary leadership to ensure menu execution quality control presentation standards and cost alignment
Monitor and manage labor scheduling across outlets in alignment with forecasted business levels and budget guidelines
Analyze financial performance including revenue labor cost cost of goods sold and outlet profitability implement corrective actions when necessary
Ensure compliance with food safety sanitation alcohol service and workplace safety regulations in accordance with local and state requirements
Lead recruitment onboarding training coaching and performance management for outlet leadership and team members
Collaborate with sales and events teams to support group business promotions outlet activations and special programming
Oversee inventory management purchasing practices vendor relationships and cost-control initiatives across outlets
Address guest concerns with professionalism and urgency ensuring service recovery aligns with hotel expectations
Drive guest engagement initiatives promotional strategies and community-facing activations that increase outlet visibility
Safeguard company assets and maintain confidentiality of guest and proprietary information
Supervise mentor and train food and beverage employees
Model professional appearance and conduct consistent with hotel standards
Perform other related duties as assigned