Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Inclusive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, known for its deep respect for culture, place, and people. The company operates luxury hotels and award-winning restaurants that are rooted in authentic storytelling, exceptional service, and community pride. Heritage Hotels & Resorts is committed to caring for its guests, team members, and neighborhoods with genuine intention and purpose. This thoughtful approach helps ensure that every interaction reflects the company's core values and values-driven culture.
Heritage Hotels & Resorts is seeking a dedicated Food & Beverage Manager who will play a pivotal role in enhancing the guest experience and contributing to the operational excellence and financial success of its food and beverage program. This role serves as the bridge between service, strategy, and culture. The Food & Beverage Manager will oversee multiple outlets within the luxury hotel environment, ensuring each delivers a consistent and elevated service experience that aligns with the high standards synonymous with Heritage Hotels.
In this position, the manager will provide hands-on leadership and engage in meaningful cross-functional collaboration to boost team performance, strengthen the service culture, and influence revenue growth across all dining venues. They will align daily operations with the hotel's broader goals to generate memorable guest experiences, develop high-performing teams, and uphold the hotel’s reputation for excellence.
The Food & Beverage Manager will foster a professional, service-driven culture across all outlets by modeling leadership that embodies hospitality excellence. Responsibilities include overseeing daily operations to maintain service consistency and staffing alignment, developing operational strategies for revenue growth, and collaborating closely with culinary leadership to ensure menu quality, presentation, and cost management. This role also involves financial oversight, including managing labor scheduling and analyzing revenue and cost performance to implement necessary corrective measures.
Additionally, the manager will ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations per local and state laws. Leadership duties extend to recruitment, onboarding, training, coaching, and performance management of outlet leadership and team members, as well as collaboration with Sales and Events teams to support group business and promotional activities.
Inventory management, purchasing practices, vendor relations, and cost-control initiatives fall under the responsibilities, alongside addressing guest concerns with professionalism and urgency to maintain service recovery standards. The Food & Beverage Manager also drives guest engagement initiatives, promotional strategies, and community-facing activations to increase outlet visibility while safeguarding company assets and protecting confidential information.
This role requires a strong commitment to professionalism and adherence to hotel standards in both appearance and conduct. It offers an exciting opportunity to contribute to a people-first culture that values growth, development, and inclusivity. The employment includes competitive pay, comprehensive benefits with a 25% match for 401(k), generous employee discounts across hotels, restaurants, spa, and retail, complimentary meals during shifts, free employee parking, and ample growth opportunities. If you lead with heart and believe hospitality can make a meaningful impact, Heritage Hotels & Resorts invites you to apply and become part of their family.
Heritage Hotels & Resorts is seeking a dedicated Food & Beverage Manager who will play a pivotal role in enhancing the guest experience and contributing to the operational excellence and financial success of its food and beverage program. This role serves as the bridge between service, strategy, and culture. The Food & Beverage Manager will oversee multiple outlets within the luxury hotel environment, ensuring each delivers a consistent and elevated service experience that aligns with the high standards synonymous with Heritage Hotels.
In this position, the manager will provide hands-on leadership and engage in meaningful cross-functional collaboration to boost team performance, strengthen the service culture, and influence revenue growth across all dining venues. They will align daily operations with the hotel's broader goals to generate memorable guest experiences, develop high-performing teams, and uphold the hotel’s reputation for excellence.
The Food & Beverage Manager will foster a professional, service-driven culture across all outlets by modeling leadership that embodies hospitality excellence. Responsibilities include overseeing daily operations to maintain service consistency and staffing alignment, developing operational strategies for revenue growth, and collaborating closely with culinary leadership to ensure menu quality, presentation, and cost management. This role also involves financial oversight, including managing labor scheduling and analyzing revenue and cost performance to implement necessary corrective measures.
Additionally, the manager will ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations per local and state laws. Leadership duties extend to recruitment, onboarding, training, coaching, and performance management of outlet leadership and team members, as well as collaboration with Sales and Events teams to support group business and promotional activities.
Inventory management, purchasing practices, vendor relations, and cost-control initiatives fall under the responsibilities, alongside addressing guest concerns with professionalism and urgency to maintain service recovery standards. The Food & Beverage Manager also drives guest engagement initiatives, promotional strategies, and community-facing activations to increase outlet visibility while safeguarding company assets and protecting confidential information.
This role requires a strong commitment to professionalism and adherence to hotel standards in both appearance and conduct. It offers an exciting opportunity to contribute to a people-first culture that values growth, development, and inclusivity. The employment includes competitive pay, comprehensive benefits with a 25% match for 401(k), generous employee discounts across hotels, restaurants, spa, and retail, complimentary meals during shifts, free employee parking, and ample growth opportunities. If you lead with heart and believe hospitality can make a meaningful impact, Heritage Hotels & Resorts invites you to apply and become part of their family.
Job Requirements
- Strong leadership presence with the ability to oversee multiple outlets simultaneously
- Exceptional verbal and written communication skills with the ability to engage guests, team members, vendors, and executive leadership
- Advanced knowledge of full-service restaurant and bar operations within a hotel environment
- Financial acumen including labor management, cost controls, forecasting, and revenue optimization
- Ability to analyze performance data and implement operational improvements
- Proficiency in point-of-sale systems, inventory platforms, and scheduling software
- Strong problem-solving skills with the ability to make real-time operational decisions
- Highly organized with the ability to manage competing priorities across outlets
- Knowledge of responsible alcohol service standards and food safety best practices
- Ability to lead in high-volume, fast-paced hospitality environments
- Commitment to upholding hotel standards and delivering consistent guest experiences
- Adaptability to changing business demands, seasonal shifts, and special events
- Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred
- 3+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
- Demonstrated experience managing multiple outlets simultaneously
- Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals
- Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams
Job Qualifications
- Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred
- 3+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
- Demonstrated experience managing multiple outlets simultaneously
- Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals
- Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams
- Advanced knowledge of full-service restaurant and bar operations within a hotel environment
- Financial acumen including labor management, cost controls, forecasting, and revenue optimization
- Strong problem-solving skills and ability to make real-time operational decisions
- Highly organized with the ability to manage competing priorities across outlets
- Commitment to upholding hotel standards and delivering consistent guest experiences
- Knowledge of responsible alcohol service standards and food safety best practices
Job Duties
- Foster a professional, service-driven culture across all food and beverage outlets, modeling leadership that reflects hospitality excellence
- Oversee daily operations of multiple outlets to ensure service consistency, staffing alignment, and adherence to hotel standards
- Develop and implement operational strategies to drive revenue growth, guest satisfaction, and financial performance
- Partner with the Executive Chef and culinary leadership to ensure menu execution, quality control, presentation standards, and cost alignment
- Monitor and manage labor scheduling across outlets in alignment with forecasted business levels and budget guidelines
- Analyze financial performance including revenue, labor cost, cost of goods sold, and outlet profitability
- implement corrective actions when necessary
- Ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations in accordance with local and state requirements
- Lead recruitment, onboarding, training, coaching, and performance management for outlet leadership and team members
- Collaborate with Sales and Events teams to support group business, promotions, outlet activations, and special programming
- Oversee inventory management, purchasing practices, vendor relationships, and cost-control initiatives across outlets
- Address guest concerns with professionalism and urgency, ensuring service recovery aligns with hotel expectations
- Drive guest engagement initiatives, promotional strategies, and community-facing activations that increase outlet visibility
- Safeguard company assets and maintain confidentiality of guest and proprietary information
- Supervise, mentor & train food & beverage employees
- Model professional appearance and conduct consistent with hotel standards
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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