Food & Beverage Manager

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $70,000.00

Work Schedule

Standard Hours

Benefits

Free parking

401(k) matching

employee discount

Job Description

Heritage Hotels & Resorts is a distinguished hospitality group based in New Mexico, celebrated for being the state's premier locally owned luxury hotel chain. Rooted deeply in the values of culture, place, and people, Heritage Hotels & Resorts offers exceptional service through its luxury hotels and award-winning restaurants. The company emphasizes authentic storytelling, community pride, and genuine care for its guests, team members, and neighborhoods alike. Known for its dedication to hospitality excellence, Heritage Hotels & Resorts creates unique experiences that resonate with the spirit of New Mexico and beyond. As a company, they are committed to fostering a meaningful impact through hospitality and invite professionals who lead with heart to join their family.

The role of Food & Beverage Manager within Heritage Hotels & Resorts is a pivotal position that blends service, strategy, and culture to elevate the guest experience and ensure operational success. This role focuses on leading multiple food and beverage outlets within the luxury hotel environment, guaranteeing that every guest interaction reflects the company’s high standards. The Food & Beverage Manager is responsible for cultivating a professional and service-driven culture, overseeing daily operational activities, and partnering with culinary leadership to maintain impeccable menu quality and cost controls. With a strong emphasis on financial performance, this position requires a strategic approach to revenue growth, labor management, and overall outlet profitability.

Collaboration is key to this role, as the manager works closely with various departments including Sales, Events, and Culinary teams to support special programming, group business, and promotional efforts. The role also demands a strong leadership presence, capable of mentoring and training employees, managing multiple priorities, and ensuring compliance with safety regulations. Through effective operational strategies, guest engagement initiatives, and high standards of service, the Food & Beverage Manager plays an essential role in reinforcing the reputation and integrity of Heritage Hotels & Resorts while delivering memorable experiences for guests. This is an exceptional opportunity for a seasoned hospitality professional to contribute to a people-first culture and grow within an inclusive and dynamic organization.

Job Requirements

Strong leadership presence with the ability to oversee multiple outlets simultaneously
Exceptional verbal and written communication skills with the ability to engage guests, team members, vendors, and executive leadership
Advanced knowledge of full-service restaurant and bar operations within a hotel environment
Financial acumen including labor management, cost controls, forecasting, and revenue optimization
Ability to analyze performance data and implement operational improvements
Proficiency in point-of-sale systems, inventory platforms, and scheduling software
Strong problem-solving skills with the ability to make real-time operational decisions
Highly organized with the ability to manage competing priorities across outlets
Knowledge of responsible alcohol service standards and food safety best practices
Ability to lead in high-volume, fast-paced hospitality environments
Commitment to upholding hotel standards and delivering consistent guest experiences
Adaptability to changing business demands, seasonal shifts, and special events
Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred
3+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
Demonstrated experience managing multiple outlets simultaneously
Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals
Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams

Job Qualifications

Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred
3+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
Demonstrated experience managing multiple outlets simultaneously
Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals
Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams

Job Duties

Foster a professional, service-driven culture across all food and beverage outlets, modeling leadership that reflects hospitality excellence
Oversee daily operations of multiple outlets to ensure service consistency, staffing alignment, and adherence to hotel standards
Develop and implement operational strategies to drive revenue growth, guest satisfaction, and financial performance
Partner with the Executive Chef and culinary leadership to ensure menu execution, quality control, presentation standards, and cost alignment
Monitor and manage labor scheduling across outlets in alignment with forecasted business levels and budget guidelines
Analyze financial performance including revenue, labor cost, cost of goods sold, and outlet profitability
implement corrective actions when necessary
Ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations in accordance with local and state requirements
Lead recruitment, onboarding, training, coaching, and performance management for outlet leadership and team members
Collaborate with Sales and Events teams to support group business, promotions, outlet activations, and special programming
Oversee inventory management, purchasing practices, vendor relationships, and cost-control initiatives across outlets
Address guest concerns with professionalism and urgency, ensuring service recovery aligns with hotel expectations
Drive guest engagement initiatives, promotional strategies, and community-facing activations that increase outlet visibility
Safeguard company assets and maintain confidentiality of guest and proprietary information
Supervise, mentor & train food & beverage employees
Model professional appearance and conduct consistent with hotel standards
Perform other related duties as assigned