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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Standard Hours
Benefits
Free parking
401(k) matching
employee discount
Job Description
Heritage Hotels & Resorts is a distinguished hospitality group based in New Mexico, celebrated for being the state's premier locally owned luxury hotel chain. Rooted deeply in the values of culture, place, and people, Heritage Hotels & Resorts offers exceptional service through its luxury hotels and award-winning restaurants. The company emphasizes authentic storytelling, community pride, and genuine care for its guests, team members, and neighborhoods alike. Known for its dedication to hospitality excellence, Heritage Hotels & Resorts creates unique experiences that resonate with the spirit of New Mexico and beyond. As a company, they are committed to fostering a meaningful... Show More
Job Requirements
- Strong leadership presence with the ability to oversee multiple outlets simultaneously
- Exceptional verbal and written communication skills with the ability to engage guests, team members, vendors, and executive leadership
- Advanced knowledge of full-service restaurant and bar operations within a hotel environment
- Financial acumen including labor management, cost controls, forecasting, and revenue optimization
- Ability to analyze performance data and implement operational improvements
- Proficiency in point-of-sale systems, inventory platforms, and scheduling software
- Strong problem-solving skills with the ability to make real-time operational decisions
- Highly organized with the ability to manage competing priorities across outlets
- Knowledge of responsible alcohol service standards and food safety best practices
- Ability to lead in high-volume, fast-paced hospitality environments
- Commitment to upholding hotel standards and delivering consistent guest experiences
- Adaptability to changing business demands, seasonal shifts, and special events
- Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred
- 3+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
- Demonstrated experience managing multiple outlets simultaneously
- Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals
- Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams
Job Qualifications
- Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred
- 3+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
- Demonstrated experience managing multiple outlets simultaneously
- Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals
- Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams
Job Duties
- Foster a professional, service-driven culture across all food and beverage outlets, modeling leadership that reflects hospitality excellence
- Oversee daily operations of multiple outlets to ensure service consistency, staffing alignment, and adherence to hotel standards
- Develop and implement operational strategies to drive revenue growth, guest satisfaction, and financial performance
- Partner with the Executive Chef and culinary leadership to ensure menu execution, quality control, presentation standards, and cost alignment
- Monitor and manage labor scheduling across outlets in alignment with forecasted business levels and budget guidelines
- Analyze financial performance including revenue, labor cost, cost of goods sold, and outlet profitability
- implement corrective actions when necessary
- Ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations in accordance with local and state requirements
- Lead recruitment, onboarding, training, coaching, and performance management for outlet leadership and team members
- Collaborate with Sales and Events teams to support group business, promotions, outlet activations, and special programming
- Oversee inventory management, purchasing practices, vendor relationships, and cost-control initiatives across outlets
- Address guest concerns with professionalism and urgency, ensuring service recovery aligns with hotel expectations
- Drive guest engagement initiatives, promotional strategies, and community-facing activations that increase outlet visibility
- Safeguard company assets and maintain confidentiality of guest and proprietary information
- Supervise, mentor & train food & beverage employees
- Model professional appearance and conduct consistent with hotel standards
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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