Food & Beverage Manager

Hilton Garden Inn Steele Creek, located at 4936 Trojan Dr., Charlotte, NC, is a well-established hotel within the Maya Hotels portfolio. Maya Hotels is a prominent hospitality company managing multiple distinguished hotel brands, including Holiday Inn Express, Candlewood Suites, avid hotel, Tru, Hilton Garden Inn, Hampton Inn, Aloft and Courtyard. Known for delivering exceptional guest experiences and fostering a welcoming environment, Maya Hotels prides itself on dedication to quality and operational excellence across all its properties. This particular location offers guests comfortable accommodations, modern amenities and a focus on warm, attentive service, making it a preferred destination in the Charlotte area. The company culture emphasizes teamwork, growth opportunities, and a supportive workplace atmosphere where employees are empowered to thrive professionally. Maya Hotels is committed to diversity and inclusion, ensuring a fair and respectful work environment.

The Food and Beverage Manager role at Hilton Garden Inn Steele Creek is a critical leadership position responsible for overseeing the entire food and beverage operations across all outlets, including the restaurant, bar, and banquet services. This role is not simply about managing shifts; it involves setting the service standards and operational benchmarks that define the guest experience. The Food and Beverage Manager ensures that every guest interaction is consistently excellent by maintaining high service standards, brand compliance, and operational efficiency. You will lead both the team and operational performance, taking accountability for labor and cost management while forecasting and scheduling to optimize results.

This position requires a strong business acumen alongside hands-on leadership capabilities, blending strategic planning with daily operational oversight. Collaboration with other department leaders is essential to deliver seamless guest experiences, representing the food and beverage division at the leadership level and contributing directly to the hotel's financial success. Responsibilities include managing budgets, controlling costs, driving revenue through smart pricing and marketing strategies, and nurturing a motivated, high-performing team through coaching and development. The role demands flexibility to adapt to the fast-paced hospitality environment and strong problem-solving skills to handle guest concerns promptly and effectively.

The Food and Beverage Manager reports on key metrics related to guest satisfaction, financial performance, and operational compliance, ensuring that the hotel meets or exceeds established standards. This is a dynamic and rewarding role ideal for a seasoned hospitality professional passionate about excellence, leadership, and continuous improvement within a growing hotel company. Maya Hotels offers a competitive salary and performance-based bonuses along with comprehensive benefits, creating a compelling opportunity for career advancement within a respected brand family. Joining Maya Hotels means becoming part of a team focused on innovation, guest satisfaction, and professional growth.