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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
The Washington Convention Center (WCC) is a premier event facility dedicated to hosting a wide range of gatherings, including banquets, corporate meetings, and large-scale conventions. Known for its commitment to excellence in service and operational efficiency, WCC stands as a hallmark of hospitality and event management in the region. This establishment prides itself on maintaining superior quality standards across all its food and beverage services, ensuring every event is a memorable and seamless experience for guests and clients alike. As a part of the WCC team, you will be engaged with a multifaceted venue that features diverse event settings, including... Show More
Job Requirements
- associate’s degree in hospitality management or related field or experience equivalency
- minimum three years of food service management experience
- demonstrated knowledge of banquet services and operations
- strong customer service orientation
- attention to detail and consistency
- advanced communication skills
- ability to oversee multiple events
- excellent organizational skills
- ability to manage financial information and meet budgets
- ability to maintain Serve-Safe certification
- design skills for buffet and display presentations
- ability to work in fast-paced environment
- ability to adapt and respond to problems
- proficiency with Microsoft Office
- ability to work irregular hours including weekends and evenings
- ability to work long hours
Job Qualifications
- associate’s degree in hospitality management or related field
- minimum three years of food service management experience in restaurant, hotel, country club or similar environment
- demonstrated knowledge of banquet services and operations
- strong orientation to excellent customer service and hospitality
- advanced oral and written communication skills
- excellent organizational, planning, and interpersonal skills
- ability to manage financial information and meet budget goals
- ability to maintain Serve-Safe certification
- design skills to develop creative buffet, product and display presentations
- proficiency with Microsoft Office products including Word, Publisher and Excel
Job Duties
- fulfills appropriate service requirements per each banquet event order (BEO)
- coordinates with kitchen staff and other functional areas on the timing and production of service
- manages the break-down activities associated with each event, ensuring event areas and service hallways are clean and orderly
- fulfills appropriate service requirements per each concession event order (CEO)
- manages the full operations of the concession area during an event
- ensures staff is properly trained for food/alcohol service
- maintains proper cash handling/inventory in accordance with ASM policies
- ensures that transfer sheets are accurate and complete
- manages beverage inventories, orders supplies, receives orders and follows appropriate liquor controls to comply with local regulatory requirements
- ensures that each bar operates effectively according to Savor Safe Beverage Program
- maintains payroll accuracy and schedules labor within fiscal budget
- orders and maintains inventory of linens, uniforms and small ware
- accounts for and reconciles point-of-sale systems and revenues
- ensures maintenance of a Health Department score of 95 or higher
- hires and trains all servers, cashiers, bartenders and captains
- conducts pre-shift meetings with assigned staff
- actively participates in pre-function meetings
- supervises all wait staff, bar staff and concessions staff
- plans, schedules and assigns work
- appraises performance and disciplines employees
- addresses issues and resolves problems
- acts as WCC manager on duty during events as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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