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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Great Maple Anaheim at Pixar Place Hotel is a distinguished hospitality establishment located in the vibrant Anaheim area, renowned for blending exceptional hospitality with unique dining experiences. As part of a dynamic hospitality sector, Great Maple operates multiple food and beverage outlets including a restaurant, cafe, lounge, pool bar, concierge spaces, and event operations. The hotel prides itself on delivering an unmatched guest experience through its commitment to quality, service excellence, and a warm welcoming atmosphere. It stands out not only due to its proximity to popular Disney attractions but also by establishing a distinctive brand that emphasizes guest satisfaction... Show More
Job Requirements
- Bachelor’s degree in hospitality, business, or related field preferred
- minimum 5 years leadership experience in F&B or hotel management
- current California RBS and ServSafe Manager certificates or able to obtain within 30 days
- ability to stand and walk for 6-8 hours
- lift up to 30 lbs
- flexible availability including weekends and holidays
- strong communication and interpersonal skills
- proficiency in technology including POS and scheduling software
- knowledge of California labor and safety regulations
- ability to lead and motivate diverse teams
Job Qualifications
- 5+ years progressive leadership experience in food and beverage, hotel, or multi-outlet operations
- current California RBS and ServSafe Manager certificates (or within 30 days)
- strong financial acumen with experience in P&L review, labor management, cost analysis, and forecasting
- proficiency in POS systems, HotSchedules, Excel/Sheets
- bilingual English/Spanish preferred
- ability to stand 6-8 hours, lift 30 lbs, and support outdoor/outlet operations as needed
- ability to work flexible schedules including mornings, evenings, weekends, and holidays
- strong knowledge of California labor laws, food safety, and compliance requirements
- proven experience leading and developing management teams
Job Duties
- Mentor and develop managers and hourly staff toward excellence, accountability, and consistent performance
- host leadership meetings, pre-shifts, trainings, and team development sessions across all outlets
- hold managers accountable for adherence to service standards, cleanliness, ambiance, and brand values
- maintain strong floor presence during peak service periods ensuring leaders model hospitality
- engage with guests and resolve issues promptly, diplomatically, and professionally
- monitor and achieve labor, COGS, service charge, and operational cost targets
- review weekly P&L, identify variances, and implement corrective strategies
- communicate effectively with corporate, HR, Disney leadership, and property teams
- ensure strict compliance with health, safety, and labor laws
- promote Great Maple’s core values and Culture Keeper principles
- demonstrate professionalism, punctuality, and consistent brand representation
- oversee performance management, coaching, corrective action, and succession planning
- partner with culinary and bar teams to optimize menu execution and new offerings
- conduct regular inspections of outlets for readiness, cleanliness, and guest experience
- maintain strong, positive professional relationships with Disney and hotel leadership
- enforce food safety, sanitation, cleanliness, and uniform standards
- lead by example in safety awareness and emergency preparedness
- promote safe working conditions and enforce all company and property protocols
- recognize and celebrate individual and team success
- address conflict or misconduct proactively and constructively
- foster a respectful, inclusive, motivated, and collaborative work environment
- plan expenditure in accordance with budget parameters and location needs
- ensure scheduling aligns with business needs while meeting budgetary goals
- maintain accurate inventory and ordering practices
- protect physical assets through repairs and maintenance
- serve as a reflection of ownership to all business relationships including vendors, stakeholders, cast members, guests, financial investors, and media
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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