Food and Beverage Coordinator

The Lodge is a distinguished hospitality establishment known for its exceptional food and beverage services combined with a commitment to providing a World Class Customer Service experience. The Lodge prides itself on delivering superior quality in its culinary offerings and customer interactions, ensuring guests enjoy a memorable and personalized stay or event. As part of a well-established hospitality group, the Lodge aims to uphold high standards in service excellence, culinary innovation, and event coordination, catering to diverse guest needs and preferences. The establishment fosters a collaborative and supportive work environment, encouraging professional growth and continuous learning among its team members.

The Food & Beverage Coordinator role at The Lodge is pivotal in creating and maintaining a World Class Customer Service atmosphere for all guests. This position is responsible for addressing issues or complaints promptly, thereby enhancing guest satisfaction and loyalty. The Coordinator will be tasked with obtaining both World Class Customer Service Certification and ServSafe certification within the first 90 days of employment, underscoring the commitment to industry standards and safety compliance. This role requires a minimum of three years’ experience in the food and beverage industry, with a preference for candidates who also bring experience in event coordination, totaling approximately five years.

In this multifaceted role, the Food & Beverage Coordinator will communicate effectively with liaisons and group contacts to coordinate all food and beverage aspects of event planning. They will ensure special dietary and allergy needs are collected in time for the kitchen’s menu preparation and ordering. Organizational and coordination skills are crucial as the Coordinator keeps information aligned and on schedule for guests and internal teams. Strong collaboration with the Food & Beverage Manager, Executive Chef, and Event Coordinators is necessary to manage last-minute event changes and maintain the quality and timeliness of service.

The Coordinator will also manage guest profiles and dietary information to deliver bespoke dining experiences, contributing to the enhancement of The Lodge’s hospitality brand. Attention to detail, such as designing and printing menus and tent cards, tracking inventory of complimentary food and beverage items, and researching new vendor opportunities, will further support operational excellence. The position requires occasional support in server, barista, and supervisory duties to ensure smooth service and compliance with regulations.

The ideal candidate must be thorough, detail-oriented, and possess outstanding customer service skills. They should demonstrate a cooperative and positive attitude, strong communication abilities, and the capacity to manage multiple projects independently while maintaining calm under pressure. This full-time opportunity offers competitive pay with a range between $24.51 and $30.64 per hour, as well as various benefits including flexible health, dental, and vision packages, 401K with matching, paid parental leave, tuition reimbursement, and wellness programs. The Lodge is committed to diversity and inclusivity, making it an excellent choice for professionals seeking to advance their careers in hospitality within a dynamic and supportive work environment.