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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.51 - $30.64
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid parental leave
Tuition Reimbursement
Employee assistance program
Job Description
The Lodge is a distinguished hospitality establishment known for its exceptional food and beverage services combined with a commitment to providing a World Class Customer Service experience. The Lodge prides itself on delivering superior quality in its culinary offerings and customer interactions, ensuring guests enjoy a memorable and personalized stay or event. As part of a well-established hospitality group, the Lodge aims to uphold high standards in service excellence, culinary innovation, and event coordination, catering to diverse guest needs and preferences. The establishment fosters a collaborative and supportive work environment, encouraging professional growth and continuous learning among its team members.Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years' experience in the food and beverage industry
- ServSafe certification within the first 90 days
- Ability to obtain World Class Customer Service Certification within the first 90 days
- Ability to handle customer complaints and resolve issues promptly
- Strong communication and coordination skills
- Ability to work full-time
- Willingness to perform server, barista, and supervisory duties as needed
- Knowledge of city, county, and state food safety regulations
Job Qualifications
- High school diploma or equivalent
- Bachelor’s in hospitality or related field preferred
- Minimum 3 years' experience in the food and beverage industry
- Combined 5 years' experience in F&B and event coordination preferred
- ServSafe Certification
- ABC License
- CPR Certified
- Excellent written and verbal communication skills
- Strong prioritization and organizational skills
- Positive, customer-service focused attitude
- Ability to handle challenges and stay calm under pressure
- Ability to work with minimal direction
- Experience with menu knowledge and service training
Job Duties
- Communicate with liaisons and group points of contact to help coordinate all F&B event planning
- Ensure dietary and allergy needs are gathered in time for Kitchen's ordering and menu creation
- Assist in keeping both the point of contact's and our team's coordination information on schedule
- Help professionally describe and enforce Seed & Social rules and limitations to both guests and staff
- Keep F&B Manager, Executive Chef, and Event Coordinators informed of last-minute F&B event changes
- Pull profile notes before group arrivals to ensure dietary, allergy, or special needs or preferences are known and distributed appropriately
- Gather pictures, dietary/allergy information, and preferences to create and print a guest allergy and dietary restrictions sheet for each group
- Ensure all groups receive an invoice of banquet charges the week following their event
- Evolve hospitality and The Lodge brand experience by updating and creating guest profile notes in Opera to deliver bespoke guest experiences
- Work with Executive Chef to make sure the kitchen's weekly production menus are accurate
- Sit in on BEO meetings and ensure kitchen and BEO details are aligned and accurate
- Sit in on weekly planners' meetings to work with event coordinators and ensure the timeline of F&B tasks is accurate
- Keep a weekly inventory of all complimentary food and beverage, coffee products, and kitchen dry goods
- Oversee and research new and unique food and beverage vendors, experiences, and menu items
- Provide support by performing server, barista, and supervisory duties when needed
- Maintain and help develop training and knowledge of menus and service
- Coordinate schedules with F&B Manager to ensure meals requiring supervision are properly overseen
- Ensure guests with dietary needs have planned accommodation with each meal
- Ensure F&B products and staff follow all city, county, and state law and safety regulations
- Design and print menus and tent cards for F&B services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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