
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.50 - $15.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Courtyard by Marriott Cincinnati Covington, located at 500 W 3rd St, Covington, Kentucky, is part of the distinguished Marriott International portfolio, a global leader in the hospitality industry. Marriott International is renowned for its commitment to quality, guest satisfaction, and creating memorable experiences for travelers around the world. Courtyard by Marriott specifically caters to business travelers and guests who value comfort, convenience, and personalized service. The hotel boasts contemporary amenities, well-appointed guest rooms, and a welcoming environment that reflects the standards of the Marriott brand. This location in Covington offers a prime setting for both leisure and business guests, making it a lively hub within the region's hospitality landscape.
The role of Guest Service Expert at Courtyard by Marriott Cincinnati Covington is a non-management, full-time position offering a flexible schedule including day and evening shifts, with weekend availability. The hourly pay range for this role is $14.50 to $15.00 per hour. This position is ideal for individuals who enjoy a dynamic and interactive environment, where excellent customer service, attention to detail, and multitasking are key. Guest Service Experts play a vital part in shaping the guest experience by ensuring smooth operations from the moment guests arrive until they leave the premises. Key responsibilities include setting tables, communicating effectively with the kitchen staff, engaging with customers, serving food and drinks, and maintaining cleanliness in work areas. This hands-on position requires physical activity such as standing, walking, lifting, and carrying objects up to 25 pounds unassisted or 50 pounds with assistance.
Success in this role hinges on delivering exceptional guest service, upholding company policies and quality standards, and maintaining a professional appearance and demeanor at all times. Guest Service Experts are expected to be proactive contributors to creating a safe workplace environment and enhancing the overall dining experience. This position demands individuals who can work effectively in a fast-paced setting, manage multiple tasks simultaneously, and maintain a pleasant, welcoming attitude. The ideal candidate is enthusiastic about hospitality, enjoys teamwork, and is eager to learn and grow within the Courtyard and Marriott International culture.
Marriott International is committed to equal opportunity employment and diversity, valuing the unique backgrounds and talents of all associates. The company fosters an inclusive workplace where individuals feel welcome and supported. By joining Courtyard by Marriott Cincinnati Covington, employees become part of a worldwide network dedicated to excellence in hospitality, offering opportunities for career advancement and personal development. This role offers not just a job but a chance to be part of a respected global brand focused on delivering memorable experiences to guests from around the world.
The role of Guest Service Expert at Courtyard by Marriott Cincinnati Covington is a non-management, full-time position offering a flexible schedule including day and evening shifts, with weekend availability. The hourly pay range for this role is $14.50 to $15.00 per hour. This position is ideal for individuals who enjoy a dynamic and interactive environment, where excellent customer service, attention to detail, and multitasking are key. Guest Service Experts play a vital part in shaping the guest experience by ensuring smooth operations from the moment guests arrive until they leave the premises. Key responsibilities include setting tables, communicating effectively with the kitchen staff, engaging with customers, serving food and drinks, and maintaining cleanliness in work areas. This hands-on position requires physical activity such as standing, walking, lifting, and carrying objects up to 25 pounds unassisted or 50 pounds with assistance.
Success in this role hinges on delivering exceptional guest service, upholding company policies and quality standards, and maintaining a professional appearance and demeanor at all times. Guest Service Experts are expected to be proactive contributors to creating a safe workplace environment and enhancing the overall dining experience. This position demands individuals who can work effectively in a fast-paced setting, manage multiple tasks simultaneously, and maintain a pleasant, welcoming attitude. The ideal candidate is enthusiastic about hospitality, enjoys teamwork, and is eager to learn and grow within the Courtyard and Marriott International culture.
Marriott International is committed to equal opportunity employment and diversity, valuing the unique backgrounds and talents of all associates. The company fosters an inclusive workplace where individuals feel welcome and supported. By joining Courtyard by Marriott Cincinnati Covington, employees become part of a worldwide network dedicated to excellence in hospitality, offering opportunities for career advancement and personal development. This role offers not just a job but a chance to be part of a respected global brand focused on delivering memorable experiences to guests from around the world.
Job Requirements
- high school diploma or ged equivalent
- ability to work day and evening shifts
- availability for weekend work
- ability to stand, walk, and move around for extended periods
- ability to lift and carry objects up to 25 pounds unassisted and 50 pounds with assistance
- willingness to follow company policies and procedures
- strong customer service orientation
Job Qualifications
- high school diploma or ged equivalent
- less than 1 year related work experience
- no supervisory experience
- excellent communication skills
- ability to maintain professionalism and guest focus
- ability to work flexible schedules including weekends
Job Duties
- set tables to prepare for guest meals
- communicate effectively with kitchen staff
- interact and serve guests with professionalism
- maintain cleanliness of work areas and supplies
- manage menu information accurately
- lift and move objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance
- adhere to safety protocols and company policies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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