Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,900.00 - $63,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth support
Job Description
PENN Entertainment is a premier provider of integrated entertainment, sports content, and casino gaming experiences, boasting 43 destinations across North America as well as an online presence through theScore Bet Sportsbook and Casino. The company is recognized as an industry leader, committed not only to offering thrilling and enjoyable experiences but also to fostering diversity, sustainability, and community engagement. PENN Entertainment places a high value on its team members, spearheading initiatives that support career growth, mental and physical well-being, and financial security through comprehensive wellness programs and competitive Total Rewards packages.
As a Food and Beverage (F&B) Supervisor at PENN Entertainment, you will be positioned within a dynamic, fast-paced environment that champions fun and engagement. This role involves supervising an F&B outlet and managing overall daily operations during designated shifts. The supervisor plays a crucial role in supporting and achieving operational goals, managing labor costs, and ensuring exceptional guest experiences. This position requires a hands-on leader who is committed to upholding the highest standards of customer service, compliance with gaming laws and regulations, and effective budget management. Working at PENN Entertainment means joining a diverse workforce driven by enthusiasm and a commitment to excellence.
The F&B Supervisor will be responsible for creating efficient schedules aligned with staffing needs and labor cost targets, assisting with budgeting processes, enforcing food safety and sanitation standards, and contributing administrative support as necessary. Maintaining cost control by monitoring inventory and pars is also a critical part of the job. Additionally, the supervisor will handle customer service issues to guarantee satisfaction and adherence to company policies. Confidentiality and compliance with regulatory requirements are paramount in this position, ensuring smooth departmental operations.
Team leadership is a key component of the role, with supervisory responsibilities including staff development and training, implementing rewards and recognition programs, and evaluating employee performance. The supervisor will be actively involved in hiring, scheduling, workflow management, and providing coaching or disciplinary measures when required. This comprehensive leadership role offers an excellent opportunity to develop your management skills and grow within a reputable, expanding company.
PENN Entertainment offers a competitive compensation structure where initial placement within the salary range is based on relevant knowledge, skills, and experience. Employees benefit from wellness programs designed to support financial, physical, and mental health, with specific perks such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. Flexible scheduling across all shifts, including nights, weekends, holidays, and overtime, is essential to meet business demands.
Joining PENN Entertainment means being part of a company that is changing entertainment, fostering an inclusive environment where employees thrive and contribute to a vibrant, energetic workplace. This role is ideal for individuals who are motivated leaders, eager to deliver superior food and beverage service while advancing their careers in the hospitality and gaming entertainment industry.
As a Food and Beverage (F&B) Supervisor at PENN Entertainment, you will be positioned within a dynamic, fast-paced environment that champions fun and engagement. This role involves supervising an F&B outlet and managing overall daily operations during designated shifts. The supervisor plays a crucial role in supporting and achieving operational goals, managing labor costs, and ensuring exceptional guest experiences. This position requires a hands-on leader who is committed to upholding the highest standards of customer service, compliance with gaming laws and regulations, and effective budget management. Working at PENN Entertainment means joining a diverse workforce driven by enthusiasm and a commitment to excellence.
The F&B Supervisor will be responsible for creating efficient schedules aligned with staffing needs and labor cost targets, assisting with budgeting processes, enforcing food safety and sanitation standards, and contributing administrative support as necessary. Maintaining cost control by monitoring inventory and pars is also a critical part of the job. Additionally, the supervisor will handle customer service issues to guarantee satisfaction and adherence to company policies. Confidentiality and compliance with regulatory requirements are paramount in this position, ensuring smooth departmental operations.
Team leadership is a key component of the role, with supervisory responsibilities including staff development and training, implementing rewards and recognition programs, and evaluating employee performance. The supervisor will be actively involved in hiring, scheduling, workflow management, and providing coaching or disciplinary measures when required. This comprehensive leadership role offers an excellent opportunity to develop your management skills and grow within a reputable, expanding company.
PENN Entertainment offers a competitive compensation structure where initial placement within the salary range is based on relevant knowledge, skills, and experience. Employees benefit from wellness programs designed to support financial, physical, and mental health, with specific perks such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. Flexible scheduling across all shifts, including nights, weekends, holidays, and overtime, is essential to meet business demands.
Joining PENN Entertainment means being part of a company that is changing entertainment, fostering an inclusive environment where employees thrive and contribute to a vibrant, energetic workplace. This role is ideal for individuals who are motivated leaders, eager to deliver superior food and beverage service while advancing their careers in the hospitality and gaming entertainment industry.
Job Requirements
- Must be at least 21 years of age
- associates degree in related field or equivalent combination of education and experience
- minimum two years of food and beverage experience
- minimum two years previous supervisory experience
- ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- ability to write reports and business correspondence
- ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals
- ability to compute rate, ratio and percent and to draw and interpret bar graphs
- flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- must be proficient in Microsoft Excel, Word and Outlook
- ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Job Qualifications
- Must be at least 21 years of age
- associates degree in related field or equivalent combination of education and experience
- minimum two years of food and beverage experience
- minimum two years previous supervisory experience
- ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically
- ability to write reports and business correspondence
- mathematical ability to handle common computations including rate, ratio, and percent
- flexibility to work all shifts including holidays, nights, weekends, and overtime
- proficiency in Microsoft applications including Excel, Word, and Outlook
- ability to effectively present information and respond to questions from diverse audiences
Job Duties
- Responsible for supervising an F&B outlet and managing daily operations for a designated shift
- create effective and efficient schedules while maintaining labor costs and staffing objectives
- assist in the budget process and provide recommendations ensuring compliance with departmental budget initiatives
- promote and demonstrate superior customer service and resolve issues
- enforce gaming laws and regulations relevant to the Food & Beverage Department
- maintain and develop food service procedures and inspect menu items for satisfaction
- assist in maintaining cost control by monitoring inventory and consistent pars
- support the F&B Outlet Manager in ensuring sanitary and pleasant service
- assist with administrative duties as assigned
- ensure compliance with regulatory requirements and report potential issues
- maintain strict confidentiality in all departmental and company matters
- manage staff development and training programs
- implement rewards and recognition programs to maximize employee engagement
- evaluate team members and provide constructive feedback
- recommend staffing needs including interviewing, hiring and scheduling
- manage workflow and expedite work procedures
- recommend employee performance measures including discipline and coaching
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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