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Food & Beverage Assistant Manager - The Sportsbook

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $46,900.00 - $63,000.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth support

Job Description

PENN Entertainment is a premier provider of integrated entertainment, sports content, and casino gaming experiences, boasting 43 destinations across North America as well as an online presence through theScore Bet Sportsbook and Casino. The company is recognized as an industry leader, committed not only to offering thrilling and enjoyable experiences but also to fostering diversity, sustainability, and community engagement. PENN Entertainment places a high value on its team members, spearheading initiatives that support career growth, mental and physical well-being, and financial security through comprehensive wellness programs and competitive Total Rewards packages.

As a Food and Beverage (F&B) Supervisor at PENN E... Show More

Job Requirements

  • Must be at least 21 years of age
  • associates degree in related field or equivalent combination of education and experience
  • minimum two years of food and beverage experience
  • minimum two years previous supervisory experience
  • ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
  • ability to write reports and business correspondence
  • ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals
  • ability to compute rate, ratio and percent and to draw and interpret bar graphs
  • flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
  • must be proficient in Microsoft Excel, Word and Outlook
  • ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

Job Qualifications

  • Must be at least 21 years of age
  • associates degree in related field or equivalent combination of education and experience
  • minimum two years of food and beverage experience
  • minimum two years previous supervisory experience
  • ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically
  • ability to write reports and business correspondence
  • mathematical ability to handle common computations including rate, ratio, and percent
  • flexibility to work all shifts including holidays, nights, weekends, and overtime
  • proficiency in Microsoft applications including Excel, Word, and Outlook
  • ability to effectively present information and respond to questions from diverse audiences

Job Duties

  • Responsible for supervising an F&B outlet and managing daily operations for a designated shift
  • create effective and efficient schedules while maintaining labor costs and staffing objectives
  • assist in the budget process and provide recommendations ensuring compliance with departmental budget initiatives
  • promote and demonstrate superior customer service and resolve issues
  • enforce gaming laws and regulations relevant to the Food & Beverage Department
  • maintain and develop food service procedures and inspect menu items for satisfaction
  • assist in maintaining cost control by monitoring inventory and consistent pars
  • support the F&B Outlet Manager in ensuring sanitary and pleasant service
  • assist with administrative duties as assigned
  • ensure compliance with regulatory requirements and report potential issues
  • maintain strict confidentiality in all departmental and company matters
  • manage staff development and training programs
  • implement rewards and recognition programs to maximize employee engagement
  • evaluate team members and provide constructive feedback
  • recommend staffing needs including interviewing, hiring and scheduling
  • manage workflow and expedite work procedures
  • recommend employee performance measures including discipline and coaching

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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