Food and Beverage Assistant Manager - Loews Hotels Universal Orlando
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,800.00 - $60,200.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Free Meals
Theme park access
Training and Development
Employee Discounts
Job Description
Loews Hotels at Universal Orlando is a distinguished hospitality group known for its exceptional service and commitment to creating memorable experiences for guests. Located within the vibrant Universal Orlando Resort, Loews Hotels proudly operates some of the most exquisite and award-winning hotels in Central Florida. Recognized by Forbes as one of Central Florida's Top Workplaces and one of America’s Best-in-State Employers, the organization fosters a culture that emphasizes teamwork, inclusivity, and a genuine care for both its employees and guests. The company continuously seeks to engage its team members in meaningful ways, encouraging them to bring their authentic selves to work every day and be part of a supportive environment that values diversity and professional growth.
The role available focuses on food and beverage leadership within this dynamic hotel environment. This position offers the exciting opportunity to work in a fast-paced, high-volume setting, where teamwork and guest satisfaction are paramount. The candidate will play a critical part in ensuring excellence through managing operations, leading staff, and maintaining the highest standards of food safety, quality control, and customer service. Ideal for those who have progressive experience in upscale hotel or resort food and beverage environments, the role also involves collaboration across various hotel departments and requires effective communication skills to engage staff, supervisors, and guests alike.
Key features of the role include overseeing operations to guarantee cleanliness, proper maintenance, inventory control, and staff scheduling. There is also significant responsibility for forecasting budgets, promoting sales, and controlling costs to maximize profitability while sustaining a uniform standard of excellence. The position demands a flexible schedule, including nights, weekends, and holidays, reflecting the vibrant hospitality industry. Loews Hotels supports this role with excellent employee benefits such as one free meal per shift and complimentary access to Universal Orlando’s theme parks. The company invests heavily in training and development, ensuring that team members have the tools and opportunities to thrive within the organization and the broader hospitality sector.
Overall, this job offers an exceptional environment for food and beverage professionals who are passionate about hospitality and committed to delivering outstanding guest experiences in a diverse, fun, and challenging workplace. Loews Hotels at Universal Orlando offers a career pathway marked by a strong culture of respect, growth, and community engagement, making it an ideal choice for individuals seeking meaningful and rewarding employment.
The role available focuses on food and beverage leadership within this dynamic hotel environment. This position offers the exciting opportunity to work in a fast-paced, high-volume setting, where teamwork and guest satisfaction are paramount. The candidate will play a critical part in ensuring excellence through managing operations, leading staff, and maintaining the highest standards of food safety, quality control, and customer service. Ideal for those who have progressive experience in upscale hotel or resort food and beverage environments, the role also involves collaboration across various hotel departments and requires effective communication skills to engage staff, supervisors, and guests alike.
Key features of the role include overseeing operations to guarantee cleanliness, proper maintenance, inventory control, and staff scheduling. There is also significant responsibility for forecasting budgets, promoting sales, and controlling costs to maximize profitability while sustaining a uniform standard of excellence. The position demands a flexible schedule, including nights, weekends, and holidays, reflecting the vibrant hospitality industry. Loews Hotels supports this role with excellent employee benefits such as one free meal per shift and complimentary access to Universal Orlando’s theme parks. The company invests heavily in training and development, ensuring that team members have the tools and opportunities to thrive within the organization and the broader hospitality sector.
Overall, this job offers an exceptional environment for food and beverage professionals who are passionate about hospitality and committed to delivering outstanding guest experiences in a diverse, fun, and challenging workplace. Loews Hotels at Universal Orlando offers a career pathway marked by a strong culture of respect, growth, and community engagement, making it an ideal choice for individuals seeking meaningful and rewarding employment.
Job Requirements
- High school diploma or equivalent
- Minimum two to five years progressive experience in food & beverage leadership
- Experience in hotel/resort or upscale free-standing restaurant environment
- Thorough understanding of food safety and inventory control
- Proficient in POS software and Microsoft Office Suite
- Strong communication skills in English
- Ability to work flexible hours including nights, weekends and holidays
- Physical ability to withstand outdoor elements for extended periods
- Commitment to excellent guest service
- Strong organizational and supervisory skills
- Ability to work well within a team and independently
- Knowledge of beverage selection is preferred
Job Qualifications
- Minimum two to five years progressive food & beverage leadership experience in hotel/resort environment or an upscale free-standing restaurant
- Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations
- Knowledge of beverage selection including wine, beer and liquor preferred
- Proficient in using POS software and Microsoft Office Suite
- Proven experience working in high-volume food and beverage operations preferred
- Strong organizational skills
- Excellent guest service skills
- Must be able to withstand outdoor elements for long periods of time
- Ability to communicate effectively in English verbally and written with team members, leaders and guests required
- Must be able to work a flexible schedule including nights, weekends and holidays as required
Job Duties
- Greets and seats guests as needed and ensure total guest satisfaction
- Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
- Provides floor coverage as needed
- Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
- Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
- Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
- Plans 30/60/90 day forecast, yearly budget, and employee needs
- promotes within and outside of the hotel to generate sales
- Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
- Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
- Directs staff towards the goals of the Loews Corporation as defined by management
- Ensures proper handling of guest checks and payment transactions
- Intercedes and/or fills in for employees should need occur
- Trains or supervises the training of all department employees
- Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
- Is polite, friendly, and helpful to the guests, management and fellow employees
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with safety regulations and procedures
- Complies with hotel policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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