Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
Dental Insurance
wellness programs
Career development opportunities
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with a presence spanning 43 destinations across North America. The company also operates online sports betting and iCasino platforms through theScore Bet Sportsbook and Casino. Renowned for creating fun, dynamic, and engaging environments, PENN Entertainment prides itself on fostering a workplace culture that is inclusive, diverse, and focused on sustainability. The company places high value on its people, encouraging continuous personal and professional growth, and providing robust support systems to help employees expand their career possibilities. With a commitment to operational excellence and customer satisfaction, PENN Entertainment nurtures an energetic atmosphere where every team member plays a role in shaping the future of entertainment.
The Food & Beverage (F&B) Supervisor role at PENN Entertainment is designed for an individual ready to thrive in a fast-paced, dynamic hospitality environment. This position is crucial in overseeing the daily operations of a designated F&B outlet during assigned shifts, ensuring operational goals and profit objectives are consistently met. As a supervisor, you will manage staff scheduling, labor costs, and customer service standards while promoting an inviting, sanitary, and efficient environment for guests. The role involves active collaboration with the F&B Manager for budget preparation and adherence, cost control, compliance with gaming laws, and regulatory standards. You will also support administering policies, training team members, and enforcing safety and quality service standards. This role offers substantial opportunities for leadership development and the chance to be part of PENN's industry-leading entertainment services. The position is salaried, with initial placement based on individual knowledge, skills, and experience, supplemented by a competitive Total Rewards package, including wellness programs, day-one medical coverage, 401(k) matching, and performance bonuses. Paid time off is earned per local policy and increases with tenure. This role represents an exciting opportunity for motivated individuals who are passionate about guest service and career progression in the entertainment and hospitality sector.
The Food & Beverage (F&B) Supervisor role at PENN Entertainment is designed for an individual ready to thrive in a fast-paced, dynamic hospitality environment. This position is crucial in overseeing the daily operations of a designated F&B outlet during assigned shifts, ensuring operational goals and profit objectives are consistently met. As a supervisor, you will manage staff scheduling, labor costs, and customer service standards while promoting an inviting, sanitary, and efficient environment for guests. The role involves active collaboration with the F&B Manager for budget preparation and adherence, cost control, compliance with gaming laws, and regulatory standards. You will also support administering policies, training team members, and enforcing safety and quality service standards. This role offers substantial opportunities for leadership development and the chance to be part of PENN's industry-leading entertainment services. The position is salaried, with initial placement based on individual knowledge, skills, and experience, supplemented by a competitive Total Rewards package, including wellness programs, day-one medical coverage, 401(k) matching, and performance bonuses. Paid time off is earned per local policy and increases with tenure. This role represents an exciting opportunity for motivated individuals who are passionate about guest service and career progression in the entertainment and hospitality sector.
Job Requirements
- Must be at least 21 years of age
- Associates degree in related field or equivalent combination of education and experience
- Minimum two years of Food and Beverage experience
- Minimum two years of supervisory experience
- Ability to interact diplomatically with guests and staff
- Ability to write reports and business correspondence
- Strong math skills including proficiency with rates, ratios, and percentages
- Flexible to work all shifts including holidays, nights, weekends, and overtime
- Proficient in Microsoft applications
- Ability to present information effectively
Job Qualifications
- Associates degree in related field or equivalent experience
- Minimum two years of Food and Beverage experience
- Minimum two years of supervisory experience
- Ability to interact with guests and staff diplomatically
- Ability to write reports and business correspondence
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to present information effectively to diverse groups
Job Duties
- Supervise an F&B outlet and manage designated shift operations
- Support and manage operational goals, monitoring performance and profit objectives
- Create efficient schedules maintaining labor costs and staffing levels
- Assist in departmental budget process and ensure budget compliance
- Promote and demonstrate superior customer service and address issues promptly
- Ensure compliance with gaming laws and food service regulations
- Assist in cost control through inventory management
- Support administrative duties and enforce regulatory compliance
- Maintain confidentiality in all departmental and company matters
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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