Food and Beverage Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $72,000.00 - $77,000.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Dental Insurance
Vision Insurance
Life insurance
employee discount
Employee assistance program
Food provided

Job Description

The Sheraton San Diego Resort is a premier waterfront resort located in downtown San Diego, offering stunning views of the city skyline and the San Diego Bay. This resort prides itself on delivering an elevated and memorable guest experience through exceptional service and a welcoming atmosphere. As a leading establishment in the hospitality industry, the Sheraton San Diego Resort combines luxury, comfort, and comprehensive amenities to create a destination where guests always love to stay. The culture within the Sheraton Resort is driven by a deep commitment to both guests and associates, fostering an environment where team members feel valued and motivated to contribute to the resort's success. Their mission centers around making the Sheraton San Diego Resort a place that not only meets but exceeds the expectations of all who visit or work there.

This employment opportunity offers a competitive salary range of $72,000 - $77,000 annually, reflecting the significance of the role within the resort's operations. Along with a competitive pay rate, the resort provides a generous benefits package that includes health, dental, vision, and life insurance, paid time off, a retirement plan, employee discounts, an employee assistance program, and food provisions. These offerings emphasize the resort's dedication to supporting the wellbeing and satisfaction of its staff.

The position focuses on the overall support and management of the resort's food and beverage operations, encompassing restaurants, room service, banquet events, lounges, and the beverage department. The role demands a seasoned professional who can oversee hiring, training, scheduling, coaching, and the continuous development of all team members within these departments. A major responsibility is ensuring that all outlets operate efficiently and profitably, while also maintaining exceptional service standards that align with Sheraton's brand values. The Food and Beverage Manager or Supervisor must be adept at financial management, including budget preparation, payroll control, supply expense monitoring, and overall departmental fiscal success.

This role is dynamic and requires an individual who can maintain rigorous attention to detail, manage multiple priorities simultaneously, and navigate fast-paced environments with grace and efficiency. The successful candidate will be responsible for the enforcement of hotel policies, adherence to state liquor laws, and strict compliance with health and food safety regulations. Operational duties include conducting beverage inventories, organizing liquor and cooler storage, managing par levels, and coordinating special food and beverage events and promotions.

Communication and leadership are integral to this position, with expectations for daily briefings, ongoing performance monitoring, timely feedback, and the administration of employee performance documentation, including disciplinary measures and performance appraisals. The role also involves scheduling based on business demands, ensuring proper uniform and supply inventories, and facilitating team training modules to promote continuous improvement and associate development.

Safety and compliance remain at the forefront, with a necessity for the employee to be trained in safety protocols, use of protective equipment, and fire regulations. Certifications in TIPS and Food Safety are required, ensuring the highest standards of responsibility and professionalism are maintained within the department.

This position requires flexibility to work varying shifts, including holidays, nights, weekends, and overnights, dependent on hotel events and functions. The Sheraton San Diego Resort values a team-oriented mindset, encouraging cohesive collaboration across departments and adherence to the resort's standards and policies. As an equal opportunity employer, the resort is committed to diversity and inclusion, welcoming applicants of all backgrounds and accommodating needs to ensure an equitable hiring process.

In summary, the Sheraton San Diego Resort offers an exciting opportunity for hospitality professionals seeking a challenging and rewarding career in a vibrant and highly regarded resort setting. The role demands a mix of operational expertise, leadership ability, and dedication to service excellence, providing a platform for growth and achievement within one of San Diego's most prestigious hotels.

Job Requirements

  • Understand the mission, vision, and goals of the hotel
  • ability to prioritize and work efficiently with limited supervision
  • detail-oriented and able to multi-task
  • ability to speak, understand, and communicate primary language(s) used in the workplace
  • excellent communication, follow-up, and organizational skills
  • ability to push, pull, bend, squat, and lift up to 50 lbs regularly
  • utilize safety equipment such as PPE as needed
  • perform job functions with attention to detail, speed, and accuracy
  • think clearly, remain calm, and resolve problems using good judgment
  • follow directions thoroughly
  • understand a guest's service needs
  • work cohesively with co-workers
  • ensure compliance with all state liquor regulations
  • ensure compliance with all health and food safety regulations

Job Qualifications

  • Experience in food and beverage management
  • knowledge of state liquor regulations
  • knowledge of health and food safety regulations
  • excellent communication skills
  • strong organizational skills
  • leadership and team management experience
  • TIPS and Food Safety certification

Job Duties

  • Responsible for the overall support and operation of the food and beverage outlets including restaurants, room service, banquet, lounge, and beverage department
  • accountable for the financial performance of the department
  • prepare and control the hotel budget for the department
  • monitor departmental, payroll, and supply expenses in accordance with budgetary goals
  • ensuring staff members follow proper procedures for ordering, pouring, and cashiering
  • coordinate all aspects of groups with reservations in the restaurant, banquet, and bar
  • responsible for monthly beverage inventory
  • responsible for the organization of the liquor room and beer/wine cooler
  • maintain inventory log
  • enforce policies regarding these areas including liquor requisitions
  • responsible for the liquor par levels in beverage areas
  • set up and monitor food and beverage events and promotions
  • hold a pre-shift meeting with staff before reporting to stations
  • be prepared for each daily activity and review any variations with management and staff
  • communicate daily with department managers and MOD to assure consistency and pass on pertinent information
  • consistently monitor the performance of associates on an ongoing basis and provide feedback in real-time
  • reward, discipline, and document associate performance and provide timely counseling
  • properly handle all administrative work regarding interviewing, hiring, performance appraisals, and terminations of staff
  • select qualified, goal and service-oriented individuals and develop these individuals with clear guidelines to associates
  • maintain efficiency in the operation of the staff with a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel
  • maintain close control and inventory of uniforms, supplies, and equipment
  • prepare and post weekly schedules in accordance with business demand, guest needs, and staff availability
  • carry out supervisory responsibilities in accordance with Hotel policy and applicable laws
  • ensure all associates are safety conscious and trained in safe work practices
  • have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each
  • ensure that all associates are properly trained in these procedures
  • facilitate departmental training modules
  • continually monitor, evaluate, and revise training content to reflect changes in the process
  • address the needs identified by associates
  • participate in the Hotel Manager on Duty Program
  • must be TIPS and Food Safety certified as required
  • follow 4 Keys service standards, standard operation procedures, and safety standards
  • follow all appropriate policies and procedures while constantly striving to improve all standards of operations
  • work cohesively with co-workers and all departments as part of a team
  • adhere to attendance and reliability standards
  • follow all additional duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)


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