Denny's logo

FOH Trainee

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $14.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development

Job Description

Denny's, Inc. is a renowned American restaurant chain famous for providing a welcoming and friendly dining experience to guests of all ages. Established over six decades ago, Denny's has built a reputation for its round-the-clock service and a broad menu offering, designed to satisfy diverse tastes. From hearty breakfast options to satisfying lunch and dinner meals, Denny's continues to prioritize guest satisfaction with exceptional quality and service. The company is committed to fostering an inclusive work environment, welcoming applications from candidates of all backgrounds and providing equal employment opportunities. Denny's prides itself on its customer-oriented approach and its dedication to creating memorable dining experiences for every visitor.

The role of a Server at Denny's is pivotal in upholding the restaurant's high standards of customer service. This position is an excellent opportunity for individuals who enjoy engaging with customers and thrive in a fast-paced, team-oriented environment. Servers at Denny's are tasked with providing friendly, responsive service that enhances guests' dining experiences from the moment they enter the restaurant until they leave satisfied. The job involves not only taking orders and serving food but also building rapport with guests by making them feel comfortable and attended to. This role demands excellent communication skills, a thorough knowledge of the menu, and the ability to work efficiently while assisting coworkers to maintain smooth restaurant operations.

As a Server, you will be welcomed as the face of Denny's, greeting guests warmly upon their arrival and ensuring they feel valued throughout their visit. You will be responsible for informing guests about daily specials and menu changes, offering personalized recommendations based on your genuine opinions to enhance their meal experience. The position requires timely order taking and entry into the point-of-sale system, preparation of beverages like coffee and tea when assistance is unavailable, and accurate delivery of food and drinks to tables. Maintaining cleanliness of service areas, monitoring guest satisfaction attentively, and handling billing with accuracy and efficiency are also core components of this role.

In addition to direct guest interactions, Servers perform various side duties including setting up and clearing service stations and assisting bus staff during busy periods. Teamwork is a key aspect as you'll be expected to support fellow staff members to ensure a seamless dining environment. Denny's offers a consistent pay rate of $14.00 per hour for this position, reflecting the company’s commitment to fair compensation within the hospitality industry. This job is ideal for those who are capable of standing for extended periods, have basic math skills for handling transactions, and take pride in their professional appearance and conduct.

Denny's encourages applicants who can communicate effectively in the predominant languages of their guests and who are passionate about delivering excellent service. The company participates in E-Verify to ensure compliance with work authorization requirements and offers reasonable accommodations during the application process. Serving at Denny's is not just a job – it is an opportunity to be a valued part of a respected restaurant team dedicated to hospitality excellence and guest satisfaction.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Ability to stand for extended periods
  • Strong communication skills
  • Basic math proficiency
  • Ability to handle payments and use POS systems
  • Excellent personal grooming

Job Qualifications

  • Be able to work in a standing position for up to six hours
  • Communicate clearly in the predominant language(s) of guests
  • Have exceptional grooming habits
  • Possess excellent basic math skills
  • Be able to operate a cash register or POS system

Job Duties

  • Welcome guests as they enter
  • Greet guests upon arriving at the table
  • Inform guests of specials and menu changes
  • Make recommendations guests will enjoy
  • Answer questions about food, beverages and restaurant services
  • Take food and beverage orders and enter them in the point-of-sale system
  • Prepare coffee and tea when line assistant is not available
  • Prepare toast when toast assistant is not available
  • Deliver food and beverages to guests promptly
  • Perform side work at start and end of shifts
  • Maintain cleanliness of service areas including tables, seats, floors and windows
  • Monitor guests' dining experience and respond promptly to requests
  • Prepare final bills and process payments
  • Assist co-workers as needed
  • Pre-bus tables and assist bus staff with clearing and cleaning
  • Thank guests and invite them to return
  • Fill in as needed to support smooth restaurant operations

Job Criteria

Experience

Entry Level (1-2 years)


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