Keke's Breakfast Cafe logo

FOH Support (Host, Busser)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $9.42
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Equal employment opportunity accommodation assistance participation in e-verify

Job Description

Keke's Breakfast Cafe is a popular and welcoming dining establishment widely recognized for its commitment to serving delicious breakfast and brunch in a friendly and inviting environment. Known for its fresh ingredients, diverse menu options, and excellent customer service, Keke's Breakfast Cafe has established itself as a go-to spot for locals and visitors alike who seek a comforting and memorable dining experience. The establishment prides itself on fostering a community-oriented atmosphere, where every guest is treated with warmth and respect, creating a relaxed environment perfect for families, friends, and solo diners.

As a Front of House Support team member at Keke's Breakfast Cafe, you will play a crucial role in maintaining this warm atmosphere by being the first point of contact for all guests. This position is integral in setting the tone for a memorable dining experience by warmly greeting guests, managing guest flow carefully, and ensuring a smooth seating process. Your position requires strong interpersonal and organizational skills to efficiently handle waitlists, communicate estimated wait times, and assist with seating arrangements. This role also demands maintaining a clean and orderly host area while supporting servers during busy periods to ensure optimal table utilization and guest satisfaction.

The Front of House Support role at Keke's Breakfast Cafe involves interacting with diverse customers daily, requiring staff to exhibit patience, flexibility, and courtesy at all times. A typical day might involve greeting guests with a smile as they arrive, providing clear communication about wait times, escorting guests to their tables, and ensuring that all special seating requests are handled with care and professionalism. Additionally, maintaining cleanliness in the host station and dining areas is essential in upholding the cafe's standards. Employees are expected to collaborate seamlessly with servers and management to deliver efficient service during peak hours.

This is a position that requires standing for extended periods, the ability to handle physical tasks such as lifting and cleaning, and availability for flexible work hours including weekends and holidays. Candidates with prior experience in customer service or hospitality environments are preferred but it is not mandatory, as Keke's Breakfast Cafe values a friendly disposition, quick learning, and dedication to service above all. The pay range for this role is $2.13 to $9.42 per hour, reflecting base wage plus potential tips, with actual pay determined by factors such as location and experience.

Keke's Breakfast Cafe is deeply committed to equal employment opportunity and diversity, welcoming applicants from all backgrounds and providing accommodations during the application process. The cafe also participates in E-Verify to confirm work authorization, ensuring compliance with federal employment regulations. Joining the team at Keke's Breakfast Cafe means becoming part of a supportive and customer-focused community, dedicated to excellent service and a positive working environment.

Job Requirements

  • Must be able to stand for extended periods and perform physical tasks including lifting and cleaning
  • availability to work flexible hours including weekends and holidays

Job Qualifications

  • Previous experience in a customer service role or hospitality setting preferred but not required
  • excellent communication and interpersonal skills with a friendly and welcoming demeanor
  • ability to work in a fast-paced environment while maintaining attention to detail
  • strong organizational skills and the ability to manage multiple tasks simultaneously
  • knowledge of basic food safety practices and ability to follow health regulations
  • reliable transportation to and from work

Job Duties

  • Warmly and graciously greet all guests upon arrival ensuring they feel welcomed
  • greet guests entering the restaurant whenever possible providing a friendly first impression
  • when immediate seating is unavailable record guest names party sizes and issue pagers for a smooth waiting experience
  • provide guests with estimated wait times and keep them informed throughout their wait
  • page guests when their tables are ready thanking them for their patience and inquiring about the number of children in their party
  • escort guests to their tables with menus and silverware ensuring a seamless transition
  • accommodate special seating requests whenever feasible balancing customer flow in service sections
  • upon seating inform guests of their server's name to enhance the personal touch
  • thank guests as they leave and invite them to return reinforcing a welcoming environment
  • maintain cleanliness in the host area including floors and door glass to ensure a tidy appearance
  • remove used tableware promptly as guests finish keeping the dining area organized
  • clear tables after guests taking tableware to bus bins and placing items in their designated washing areas
  • respond promptly and appropriately to guest requests communicating needs to servers as necessary
  • collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization
  • assist servers with plate removal especially during peak periods and with large parties
  • keep all front of house areas clean including floors around trash cans and walkways
  • be proactive in maintaining cleanliness by promptly cleaning tabletops chairs and booths between seatings as well as checking and cleaning floors as needed
  • thank guests as they leave to leave a lasting positive impression
  • be flexible and available to fill in where needed to ensure smooth and efficient operations as directed by the restaurant manager or immediate supervisor

Job Criteria

Experience

No experience required


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