Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Paid Time Off
Paid sick leave
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Short term disability insurance
long term disability insurance
Life insurance
Quarterly bonus program
complimentary shift meal
Semi annual employee appreciation days
Commuter Transit Benefits
Job Description
Chickie's & Pete's is a reputable and well-established restaurant known for its vibrant dining environment and commitment to excellent food and customer service. Operating in the competitive food and beverage industry, Chickie's & Pete's aims to deliver a memorable dining experience through high-quality menu offerings and exceptional guest interactions. The restaurant prides itself on maintaining professional service standards, ensuring a safe and enjoyable environment for both guests and employees, and fostering a team-oriented culture. Recognized for its dedication to quality and customer satisfaction, Chickie's & Pete's has become a favored destination for diners seeking a lively atmosphere combined with prompt and friendly service.
The role of the Service Manager at Chickie's & Pete's is pivotal to the smooth and profitable operation of the restaurant. Reporting directly to the General Manager, the Service Manager is responsible for planning, organizing, directing, and coordinating the staff and resources within various service areas. The position requires a strong understanding of operational standards and a hands-on approach to leadership to ensure all service aspects, including the bar and host/hostess duties, are effectively managed. The Service Manager must maintain a positive and welcoming attitude while upholding the company’s service and operational policies.
In this role, the Service Manager must oversee the preparation and service of food and beverages, ensuring that guests receive prompt, courteous, and efficient service. A key part of the responsibilities includes direct guest engagement through table touches to gauge and enhance satisfaction, resolving complaints quickly, and maintaining a focus on safety and sanitation standards. The Service Manager supports the General Manager by managing daily operations, including staff hiring, training, scheduling, and performance management. This position also involves monitoring compliance with uniform standards, sanitation practices, and safety protocols to guarantee a clean and safe dining environment.
The Service Manager at Chickie's & Pete's plays an instrumental role in fostering a dynamic and cohesive team by encouraging cooperative teamwork and effective communication. They are required to have a strong grasp of sales techniques and the ability to influence guest purchases positively while meeting sales goals. Proficiency in point-of-sale systems and general accounting are important for managing transactions, controlling voids, comps, and gratuities accurately. Overall, the Service Manager must possess strong problem-solving skills, sound judgment, and analytical thinking to address operational challenges and continuously improve service quality within the restaurant.
With a focus on operational excellence, guest satisfaction, and team leadership, the Service Manager is a central figure in sustaining the restaurant’s reputation and success in a fast-paced environment. This full-time role offers the opportunity to work in a supportive and energetic setting where dedication to quality service and customer care is highly valued. Chickie's & Pete's also provides a competitive benefits package, including paid time off, health insurance options, and appreciation programs, reflecting its commitment to employee well-being and professional growth.
The role of the Service Manager at Chickie's & Pete's is pivotal to the smooth and profitable operation of the restaurant. Reporting directly to the General Manager, the Service Manager is responsible for planning, organizing, directing, and coordinating the staff and resources within various service areas. The position requires a strong understanding of operational standards and a hands-on approach to leadership to ensure all service aspects, including the bar and host/hostess duties, are effectively managed. The Service Manager must maintain a positive and welcoming attitude while upholding the company’s service and operational policies.
In this role, the Service Manager must oversee the preparation and service of food and beverages, ensuring that guests receive prompt, courteous, and efficient service. A key part of the responsibilities includes direct guest engagement through table touches to gauge and enhance satisfaction, resolving complaints quickly, and maintaining a focus on safety and sanitation standards. The Service Manager supports the General Manager by managing daily operations, including staff hiring, training, scheduling, and performance management. This position also involves monitoring compliance with uniform standards, sanitation practices, and safety protocols to guarantee a clean and safe dining environment.
The Service Manager at Chickie's & Pete's plays an instrumental role in fostering a dynamic and cohesive team by encouraging cooperative teamwork and effective communication. They are required to have a strong grasp of sales techniques and the ability to influence guest purchases positively while meeting sales goals. Proficiency in point-of-sale systems and general accounting are important for managing transactions, controlling voids, comps, and gratuities accurately. Overall, the Service Manager must possess strong problem-solving skills, sound judgment, and analytical thinking to address operational challenges and continuously improve service quality within the restaurant.
With a focus on operational excellence, guest satisfaction, and team leadership, the Service Manager is a central figure in sustaining the restaurant’s reputation and success in a fast-paced environment. This full-time role offers the opportunity to work in a supportive and energetic setting where dedication to quality service and customer care is highly valued. Chickie's & Pete's also provides a competitive benefits package, including paid time off, health insurance options, and appreciation programs, reflecting its commitment to employee well-being and professional growth.
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant management or supervisory roles
- Strong customer service background
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of food safety and sanitation standards
- Ability to use POS and relevant technology
- Physical ability to stand for long periods and perform moderate physical tasks
- Ability to handle guest complaints professionally
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- Ability to assess, anticipate and meet Guests’ needs consistently
- Clear and professional communication with Guests, vendors, coworkers and management
- Adaptability to different personalities of Guests and coworkers
- Strong teamwork and relationship-building skills
- Knowledge of sales techniques and ability to meet sales goals
- Capability to perform physical activities including cleaning, climbing, lifting, walking, balancing and handling of materials
- Effective problem solving and conflict management skills
- General accounting and math skills along with point-of-sale application knowledge
- Proficiency in operating mechanical devices such as POS systems, credit card machines, mixers and hot beverage makers
- Ability to evaluate current practices and improve business methods, quality of products and services
- Effective English speaking and writing skills
- Flexibility to assist with additional responsibilities and workload as needed
- Time management and staff delegation skills that promote efficiency and respect for others
Job Duties
- Smile and maintain a positive attitude at all times
- Follow all Chickies & Petes service, operational and company standards
- Ensure safe working and dining environment to reduce risk of injury and accidents
- Complete accident reports promptly in the event a Guest or employee is injured
- Engage with Guests to ensure satisfaction by conducting table touches
- Resolve Guest complaints taking any and all appropriate actions to turn dissatisfied Guests into returning guests
- Impart importance of speed of service and acting with a sense of urgency
- Provide support to General Restaurant Manager in daily operations of the restaurant
- Monitor actions of staff and Guests to ensure safety standards are followed
- Oversee cleaning of service areas and equipment to maintain sanitation standards
- Hire, train and terminate, when needed, service staff
- ensure all paperwork is in order
- Enforce proper uniform and appearance standards with service staff
- Prepare server schedules and ensure restaurant is staffed for all shifts
- relieve staff when needed based on level of business
- Enforce sanitary practices for food handling among service staff
- Ensure service staff is aware of store, food and beverage promotions
- Prepare, maintain and oversee service staff side work
- Complete daily floor plans in a timely manner and communicate plan to all necessary staff
- Perform Micros manager duties in regards to voids, comps, splitting checks, gratuities
- Ensure service staff provides exceptional service, following all steps of service
- Additional tasks as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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