FOH - Host Person (Felice Westport)

SA Hospitality Group is a distinguished hospitality company deeply rooted in Italian culture, co-founded by Gherardo Guarducci and Dimitri Pauli. Established in 2003, the company has skillfully blended traditional Italian values with contemporary tastes to serve a diverse and discerning clientele in New York City and beyond. SA Hospitality Group operates a collection of iconic restaurant brands including Sant Ambroeus, Casa Lever, and Felice, with a total of 24 locations across premier destinations such as Manhattan, Southampton, East Hampton, Aspen, Milan, and Palm Beach. The group is recognized for its commitment to exceptional service, authentic cuisine, and a sophisticated dining experience that reflects its deep heritage and modern sensibilities.

The role available within SA Hospitality Group is a Guest Receptionist position, which plays a crucial part in maintaining the group's reputation for excellence in hospitality. This position is responsible for welcoming and greeting guests as they arrive, ensuring they are comfortably seated following management’s seating plan, and attending to their needs during their wait time. It requires someone with a friendly and professional demeanor who can contribute to a seamless guest experience by managing the front-of-house operations effectively.

In addition to greeting guests, the Guest Receptionist works collaboratively with the team and management to ensure high-quality service is delivered consistently. The role encompasses answering phones, facilitating reservations, and providing guests with accurate information. It is also involved in routine tasks such as clearing and resetting tables when needed, maintaining cleanliness by ensuring flower arrangements and premises are tidy, and assisting in opening tasks. The position may also involve handling guest complaints and special requests to ensure customer satisfaction. For those assigned to coat check, responsibilities include receiving, organizing, and returning guests’ personal belongings securely.

The Guest Receptionist is expected to follow strict opening and closing procedures while maintaining professionalism and accessibility to both guests and staff. This role also supports the restaurant’s service standards by assisting with food delivery and ensuring the team adheres to the group’s service manual. This dynamic role suits individuals who thrive in a fast-paced environment, enjoy engaging with guests, and have a strong team spirit. The employment is structured to foster growth, learning, and a deep appreciation for hospitality rooted in Italian tradition, making it ideal for candidates looking to build a career in upscale restaurant service environments. SA Hospitality Group further commits to inclusivity and accessibility, providing reasonable accommodations to comply with ADA requirements and upholding equitable hiring practices.