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Floor Staff - MGM Springfield - Starting Wage $15.50

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Benefits

competitive hourly wage
flexible scheduling
employee discounts on tickets and concessions
Opportunities for advancement within the company
Training and development programs
Smoke-free Work Environment
equal opportunity employment

Job Description

Regal Cinemas is a leading movie theater chain dedicated to providing exceptional entertainment experiences to moviegoers across the United States. With a commitment to superior customer service, cutting-edge technology, and a variety of premium viewing options, Regal has earned its reputation as a welcoming and vibrant entertainment destination for families, friends, and film enthusiasts alike. As part of our ongoing mission, we focus on creating an inclusive and engaging environment where guests feel valued and can enjoy the magic of cinema in a safe, clean, and professionally managed setting.

The Floor Staff role at Regal Cinemas is an esse... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in customer service preferred
  • Completion of necessary state or local alcohol service training if required
  • Ability to stand, walk, sit, use hands and arms frequently
  • Capability to lift up to 60 pounds occasionally
  • Good vision including close, distance, peripheral, and depth perception
  • Must comply with company dress code
  • Ability to perform duties under pressure and resolve conflict
  • Must be able to work variable hours including nights and weekends
  • Must be at least 18 years of age
  • Legal authorization to work in the United States

Job Qualifications

  • Completion of cast certification program or progress towards completion
  • Good public speaking skills
  • Ability to listen and respond clearly
  • Proficient in math calculations with accuracy
  • Ability to identify and solve problems effectively
  • Excellent communication skills with customers and team
  • Ability to establish goals and manage time effectively
  • Knowledge of MPAA rating system and company policies
  • Certification in responsible alcohol service if applicable

Job Duties

  • Regular and consistent attendance
  • Handling of emergency situations when called upon
  • General cleaning duties
  • Compliance with company dress code
  • Operating POS system including accurate handling of cash drawer, credit cards, and gift cards
  • Up selling and suggestive selling of premium viewing experiences
  • Promoting the Regal Crown Club program
  • Ensuring tickets are sold in accordance with MPAA ratings and company policy
  • Responding to phone calls and guest inquiries politely
  • Operating concession equipment and managing inventory
  • Complying with food safety laws
  • Ensuring alcohol certification and training are current where applicable
  • Tearing tickets and directing patrons
  • Inspecting backpacks and packages when applicable
  • Managing crowd control and assisting guests
  • Conducting in-theatre inspections and reporting issues
  • Performing concession auxiliary sales as directed
  • Cleaning auditoriums and common areas
  • Monitoring cleanliness and operation of vending equipment
  • Assisting with opening and closing duties as assigned by management

Job Location

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