Floor Staff - $13.00 an hour + Free Movies!

Regal Cinemas is a leading entertainment company in the movie exhibition industry with a rich history of providing high-quality cinematic experiences to millions of guests across its numerous theaters nationwide. Known for its commitment to delivering exceptional customer service and state-of-the-art movie technology, Regal operates as one of the largest movie theater chains in the United States. The company emphasizes a guest-first approach, ensuring that every visitor to their theaters receives a memorable and enjoyable experience. Regal Cinemas is dedicated to fostering a positive working environment and offers a variety of employment types including variable hour, part-time fixed, part-time regular, and full-time hourly positions, giving employees flexible work schedules that cater to diverse needs. The company promotes growth and development through training programs and supportive management, making it an excellent place for individuals seeking a career in the entertainment and hospitality sector.

The Floor Staff team members at Regal Cinemas play a crucial role in the everyday operations of the theater and are primarily responsible for ensuring that guests receive outstanding service from the moment they enter the venue until the end of their visit. These employees may be assigned to one or more of three key areas within the theater: the Box Office, the Concession Stand, or as Ushers. Each position requires a strong sense of responsibility, meticulous attention to detail, and an enthusiastic approach to guest engagement.

As Box Office personnel, Floor Staff members manage ticket sales by operating the point-of-sale system efficiently, handling cash, credit cards, gift cards, and other payment types with precision. They are responsible for upselling premium viewing options like 3D, RPX, and IMAX, promoting the Regal Crown Club membership program, and ensuring adherence to the Motion Picture Association of America (MPAA) rating restrictions and company policies. Additionally, they serve as the first point of contact for guests, answering inquiries with professionalism and courtesy.

Those working at the Concession Stand manage both sales and inventory, prepare and operate concession equipment, and uphold strict compliance with local, state, and federal food safety regulations. They are also responsible for promoting premium club memberships, suggestive selling of concession items, and, where applicable, selling or serving alcohol in compliance with all legal requirements. Continuous training, including the Regal Responsible Beverage Server training, ensures that staff maintain high standards and legal compliance.

Floor Staff members assigned as Ushers are tasked with maintaining order and enhancing the guest experience inside the auditoriums. Duties include ticket validation, managing crowd control, assisting guests in finding their seats, enforcing MPAA ratings, and monitoring picture and sound quality. Ushers also play an essential role in theater cleanliness and safety, performing auditorium cleaning, restroom upkeep, and equipment maintenance while performing their shifts. They are expected to report any unusual situations to management promptly, ensuring the safety and comfort of all guests.

Overall, a Floor Staff member at Regal Cinemas is expected to act as a representative of the company by demonstrating consistent attendance, handling emergencies, complying with company dress codes, and maintaining cleanliness standards. Through diverse responsibilities and interaction with guests, Floor Staff members directly contribute to Regal’s mission of delivering unparalleled moviegoing experiences. This role is ideal for individuals who are customer service-oriented, enjoy working in a dynamic environment, and are looking to be part of a nationally recognized entertainment organization.