Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive wage
Paid training
Personal sales mentor
Commission-based pay after training
Career advancement opportunities
inclusive work environment
Paid Time Off
Job Description
CarMax is a pioneering leader in the automotive retail industry, known for revolutionizing the way used cars are bought and sold in the United States. Established as the nation's largest retailer of used vehicles, CarMax operates over 200 locations across the country, offering a unique and transparent car buying experience that has garnered widespread trust and loyalty from millions of customers. The company prides itself on its commitment to honesty, integrity, and customer satisfaction, making it a top choice for both consumers looking to purchase vehicles and professionals seeking rewarding career opportunities. With a team of more than 25,000 associates, CarMax fosters a collaborative work environment where personal growth, career development, and community engagement are highly valued. Recognized as one of the FORTUNE 100 Best Companies to Work For, CarMax emphasizes inclusive hiring practices and diversity, ensuring a welcoming workplace for individuals from all backgrounds.
The Sales Consultant role at CarMax is integral to maintaining the company's reputation for exceptional customer service and transparent transactions. This position focuses on helping customers find the right vehicle that fits their needs rather than simply selling the most expensive options. Sales Consultants leverage their knowledge of CarMax's extensive inventory to guide customers through every step of the car buying process including sales, vehicle appraisal, test drives, and financing arrangements. The role requires building strong, trust-based relationships with customers, ensuring their needs and preferences are understood and met with tailored vehicle recommendations. This role is suited for individuals with excellent interpersonal skills, a customer-oriented mindset, and a hunger for success in a dynamic, team-driven sales environment.
New Sales Consultants at CarMax receive competitive wages during their initial training period and through the first 640 hours of selling cars, after which their income primarily switches to commissions. This structure motivates consultants to excel and rewards their ability to build rapport with customers and close sales effectively. CarMax supports its Sales Consultants with comprehensive paid training, including a dedicated sales mentor program designed to develop their skills and foster ongoing professional growth. The company’s high-energy, goal-focused culture encourages teamwork and collaboration, making it an ideal setting for individuals who thrive in fast-paced and ambitious environments.
Notably, prior experience in automotive sales is not required; CarMax welcomes professionals with retail sales or customer service backgrounds who demonstrate the ability to connect with people and deliver exceptional service. This role includes work during nights and weekends, reflecting the operational hours designed to maximize customer convenience. For sales professionals aspiring to advance their careers, CarMax provides a clear pathway to roles in mentorship, management, and business leadership. Overall, the Sales Consultant position offers a rewarding blend of competitive compensation, professional development, and the opportunity to be part of a market-leading company transforming the car buying journey.
The Sales Consultant role at CarMax is integral to maintaining the company's reputation for exceptional customer service and transparent transactions. This position focuses on helping customers find the right vehicle that fits their needs rather than simply selling the most expensive options. Sales Consultants leverage their knowledge of CarMax's extensive inventory to guide customers through every step of the car buying process including sales, vehicle appraisal, test drives, and financing arrangements. The role requires building strong, trust-based relationships with customers, ensuring their needs and preferences are understood and met with tailored vehicle recommendations. This role is suited for individuals with excellent interpersonal skills, a customer-oriented mindset, and a hunger for success in a dynamic, team-driven sales environment.
New Sales Consultants at CarMax receive competitive wages during their initial training period and through the first 640 hours of selling cars, after which their income primarily switches to commissions. This structure motivates consultants to excel and rewards their ability to build rapport with customers and close sales effectively. CarMax supports its Sales Consultants with comprehensive paid training, including a dedicated sales mentor program designed to develop their skills and foster ongoing professional growth. The company’s high-energy, goal-focused culture encourages teamwork and collaboration, making it an ideal setting for individuals who thrive in fast-paced and ambitious environments.
Notably, prior experience in automotive sales is not required; CarMax welcomes professionals with retail sales or customer service backgrounds who demonstrate the ability to connect with people and deliver exceptional service. This role includes work during nights and weekends, reflecting the operational hours designed to maximize customer convenience. For sales professionals aspiring to advance their careers, CarMax provides a clear pathway to roles in mentorship, management, and business leadership. Overall, the Sales Consultant position offers a rewarding blend of competitive compensation, professional development, and the opportunity to be part of a market-leading company transforming the car buying journey.
Job Requirements
- high school diploma or equivalent
- sales and customer service experience preferred
- good listening skills and customer focus
- high level of self-motivation
- willingness to work nights and weekends
- ability to complete required training and development
- excellent communication skills
Job Qualifications
- sales and customer service experience preferred
- good listening skills and strong customer focus
- ability to connect with people and build relationships
- high level of self-motivation
- ability to work effectively as part of a team
- willingness to work nights and weekends
- commitment to honesty and transparency in all customer interactions
Job Duties
- use your knowledge of carmax inventory to assist customers in finding a vehicle that meets their needs
- guide customers every step of the way from sale or appraisal to test drives and arranging financing applications
- complete all relevant records and documentation to ensure smooth transactions for our customers
- build rapport and establish trust with customers to understand their true needs
- participate actively in team goals and contribute to a high-energy sales environment
- engage in continuous learning and development through paid training and personal sales mentorship
- provide honest and transparent information to uphold carmax’s reputation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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