Floor Manager - Willa Jean Restaurant

BRG is a well-established hospitality company dedicated to creating a positive and inspiring work environment for all team members. Known for operating in the restaurant and bar industry, BRG values a culture where employees feel motivated to come to work every day and enjoy what they do. The company focuses on strong leadership and teamwork to deliver memorable guest experiences while maintaining high standards for food quality, service, and hospitality. BRG emphasizes a 'work hard, play hard' ethos that encourages both professional dedication and enjoyable workplace interactions. They are committed to compliance with industry regulations, food safety standards, and labor laws, ensuring a safe and ethical work setting for all employees. \n\nThe BRG Manager role is a key leadership position under the direction of the General Manager (GM). As a Front of House (FOH) Manager, you will be responsible for managing the FOH team including hiring, training, scheduling, and ensuring team alignment with BRG's core values. In the absence of the GM, the Manager oversees not only the FOH but also supports the Kitchen Manager in supervising the Back of House operations. This position requires excellent communication skills to clearly instruct team members on service standards and achieve consistent, outstanding guest experiences.\n\nManagers at BRG play an essential role in maintaining the quality of food and beverage offerings by monitoring preparation methods, portion sizes, garnishing, and presentation to uphold brand standards from ingredient arrival through to table service. In addition, the Manager sets the example in hospitality by responding to guest inquiries promptly, supporting servers with guest interaction, maintaining an active presence on the restaurant floor, and resolving guest concerns quickly and professionally. The role demands a commitment to compliance with company policies and government regulations in food safety, labor laws, and general operational standards. \n\nFinancial responsibilities are a significant part of this position, assisting the GM with inventory management, financial projections, budgeting, spending limits, P&L oversight, reporting, and payroll administration. Managers also contribute to cash handling activities including counting money, maintaining cash logs, making bank deposits, and verifying balance accuracies. \n\nThe BRG Manager must exhibit leadership by example, professionalism, and problem-solving skills while supporting a collaborative team environment. This position demands flexibility as it involves working varied hours including nights, weekends, and holidays. Overall, the BRG Manager is integral to sustaining high standards of service, safety, staff development, and financial management that together drive the success of the restaurant and ensure exceptional guest satisfaction.