Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
The hiring establishment is a restaurant located in Newport News, VA, known for its dedication to delivering exceptional guest experiences and maintaining high-quality service standards. This restaurant places a strong emphasis on operational excellence and creating a welcoming atmosphere for both its employees and customers. As part of a larger company that values courtesy, respect, and empowerment, the establishment offers a competitive full-time position that is vital for its continued success in a competitive hospitality market. The role of the Floor Manager is central to ensuring the smooth operation of daily restaurant activities, aligning with the company’s mission to provide top-tier service and a fun yet professional work environment.
The Floor Manager position involves assisting in the management of all restaurant operations at the specified location. This includes overseeing the achievement of planned sales targets and budgeted profit margins by effectively implementing and managing company policies and programs. The Floor Manager is responsible for ensuring that operational performance standards are not only met but consistently exceeded. By leading and motivating hourly team members, the Floor Manager helps elevate the guest experience through attentive supervision and fostering a culture of teamwork and professionalism. This role demands a hands-on leader who can manage various responsibilities, including staff training, safety protocols, and maintaining an efficient work environment while controlling operational and product costs. The Floor Manager serves as a role model by embodying the company’s beliefs and philosophy which prioritizes respect, reliability, independent thinking, empowerment, and fun in the workplace. The manager’s focus on training and adherence to company systems helps in developing a skilled and confident team that supports both employee growth and guest satisfaction. Overall, this role is essential for the ongoing success of the restaurant, ensuring that every guest leaves with a memorable and positive dining experience.
The Floor Manager position involves assisting in the management of all restaurant operations at the specified location. This includes overseeing the achievement of planned sales targets and budgeted profit margins by effectively implementing and managing company policies and programs. The Floor Manager is responsible for ensuring that operational performance standards are not only met but consistently exceeded. By leading and motivating hourly team members, the Floor Manager helps elevate the guest experience through attentive supervision and fostering a culture of teamwork and professionalism. This role demands a hands-on leader who can manage various responsibilities, including staff training, safety protocols, and maintaining an efficient work environment while controlling operational and product costs. The Floor Manager serves as a role model by embodying the company’s beliefs and philosophy which prioritizes respect, reliability, independent thinking, empowerment, and fun in the workplace. The manager’s focus on training and adherence to company systems helps in developing a skilled and confident team that supports both employee growth and guest satisfaction. Overall, this role is essential for the ongoing success of the restaurant, ensuring that every guest leaves with a memorable and positive dining experience.
Job Requirements
- Excellent communications, supervisory, and guest service skills
- Computer literacy including Microsoft Office
- Some college preferred
- Some restaurant managerial experience preferred
- Certified Trainer and Shift Lead experience may substitute management experience
- Ability to stand extensively without breaks
- Exposure to heat, smoke, and cold
- Ability to reach heights of approximately six feet and depths of three feet
- High level of mobility and flexibility for up to eight hours or longer
- Capability to work irregular hours under heavy pressure and stress
- Ability to bend, reach, and walk effectively
- Capable of carrying trays weighing approximately 20 pounds for up to 60 feet
- Ability to lift up to 50 pounds
Job Qualifications
- Excellent communications skills
- Strong supervisory skills
- Exceptional guest service skills
- Computer literacy including Microsoft Office
- Some college preferred
- Restaurant managerial experience preferred
- Certified Trainer and Shift Lead experience may substitute for management experience
Job Duties
- Assist in the management of restaurant operations
- Achieve planned sales and budgeted profit levels
- Implement and uphold company policies and procedures
- Provide direction and motivation to hourly partners
- Ensure execution of all positions and responsibilities
- Maintain a sanitary, safe, and efficient work environment
- Manage operational and product costs effectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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