Floor Manager

Mika by Michael White is a premier upscale dining establishment that embodies the sophisticated culinary vision of acclaimed chef Michael White. Known for delivering an exceptional and unforgettable dining experience, Mika combines innovative cuisine with polished service in a refined yet inviting atmosphere. Situated in a vibrant location, this restaurant is celebrated for its attention to detail, quality ingredients, and a guest-centered approach that defines the entire dining journey from start to finish. Mika is part of a respected chef-driven restaurant group that prioritizes creativity, consistency, and excellence across all facets of hospitality. The team at Mika is passionate about fostering a professional environment where service excellence and hospitality passion drive guest satisfaction and repeat visits. The restaurant’s commitment to a first-class experience is reflected not only in its dishes but also in the interactions guests have with the staff, emphasizing authenticity, warmth, and impeccable standards.

The role of Floor Manager at Mika by Michael White is crucial for overseeing the front-of-house operations during service hours. As the key leader on the floor, the Floor Manager is responsible for delivering seamless guest experiences by ensuring all service aspects align with the Mika brand standards. This position requires a seasoned hospitality professional who can lead a diverse team including servers, bartenders, and hosts with authority and empathy. The Floor Manager will actively engage with guests to address feedback, special requests, and any concerns while maintaining a calm and professional demeanor. Beyond guest interaction, this role demands close coordination with the kitchen and bar teams to maintain smooth service flow, manage pacing, and uphold presentation standards that reflect the restaurant’s upscale positioning.

Another critical aspect of the Floor Manager’s duties includes staff scheduling, break management, and overseeing opening and closing procedures such as cash handling and completing end-of-day reports. This leadership position requires hands-on management style and the ability to solve problems quickly under pressure, ensuring that both the team and guests feel supported at all times. The Floor Manager also ensures strict compliance with health, safety, and alcohol service regulations, safeguarding the wellbeing of patrons and staff. This is an excellent opportunity for a professional with a passion for hospitality looking to grow within a respected chef-driven restaurant group known for its supportive culture and career development opportunities. Competitive salary is offered based on experience, alongside employee dining benefits and potential performance incentives. Flexible availability including nights, weekends, and holidays is essential. If you possess a guest-first mindset, excellent communication skills, and want to be part of a dynamic team dedicated to service excellence, this Floor Manager position at Mika by Michael White is an ideal fit.