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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
community engagement
Job Description
The Shubert Theatre, located in New Haven, Connecticut, is a historic and distinguished not-for-profit arts, education, and community institution dedicated to enriching the cultural fabric of the region. Established in 1914, the theatre stands as a significant landmark in downtown New Haven and is renowned for its intimate and immersive live theatrical experience. Over the years, the Shubert Theatre has evolved into a vibrant hub for Broadway shows, music, and dance performances, serving a broad and diverse community throughout Connecticut. Owned and operated by CAPA, a Connecticut-based not-for-profit organization, the theatre upholds a legacy of offering exceptional programming that spans... Show More
Job Requirements
- Successful background check
- flexible schedule including evenings and weekends
- ability to lift up to 25 pounds
- ability to stand for up to 4 hours
- attendance and adherence to theatre policies
- punctuality and appropriate uniform compliance
Job Qualifications
- High School Diploma/GED equivalent
- prior customer service experience
- ability to maintain CPR/First Aid/AED/BBP certifications
- exemplary customer service skills
- excellent communication skills
- ability to remain calm and resolve challenges in a fast-paced environment
Job Duties
- Supervises Usher Captains and volunteer staff during events
- arrives to shifts on time in designated uniform
- communicates with Front of House Operations Manager and Director of Operations
- serves as customer service liaison
- supports special event needs onsite
- reviews and communicates event and house information to staff
- provides support for facility opening preparations
- communicates and implements house opening and evacuation procedures
- protects safety and security of patrons and facility
- handles accident situations and completes incident reports
- reports building problems
- clears and closes assigned locations
- files appropriate event documentation
- stays informed on policy changes
- responsible for peer training
- provides minimum 50 percent availability for shifts
- performs other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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