Floating General Manager #D11

FiveStar is a leading retail company that operates a network of stores focused on delivering exceptional customer service, quality products, and an engaging shopping experience. With a dedication to upholding high standards in all aspects of store operations, FiveStar strives to maintain a friendly and professional environment for both customers and team members. The company emphasizes training and development, ensuring its staff is well-equipped to meet customer needs and uphold company policies and procedures. Known for its customer-first approach, FiveStar fosters a culture of teamwork, integrity, and continuous improvement across all its locations.

The role of Floating General Manager at FiveStar is a dynamic leadership position responsible for overseeing the comprehensive operations of assigned stores, particularly in the absence of a permanent General Manager. This position requires a hands-on leader who is adept at managing various aspects of the store's functionality, including accounting, marketing, customer service, human resources, and food service. The Floating General Manager works closely with the permanent General Manager or independently to ensure the store runs smoothly and efficiently, meeting both financial goals and customer satisfaction standards.

This position demands a proactive and versatile leader capable of training and managing store teams, resolving problems effectively, and implementing company policies and communications. The Floating General Manager plays a vital role in maintaining inventory control, merchandising, and ensuring that store displays, pricing, and promotional signage are up to standard. They are also responsible for overseeing food operations, guaranteeing food quality, adherence to safety guidelines, and managing labor budgets to optimize store performance.

In addition to operational management, the Floating General Manager is charged with reviewing profit and loss statements and making strategic decisions to improve store profitability. They must demonstrate excellent customer service skills, promoting the FiveStar treatment, which emphasizes a friendly atmosphere, meeting customer needs, and suggestive selling to enhance customer experience and drive sales. This position typically involves varied shifts, including mornings, evenings, overnights, weekends, and holidays, as well as travel to different store locations.

Candidates for this role should possess at least a high school diploma or equivalent, with 1+ years of retail management experience being preferred. Key attributes include a professional appearance, positive attitude, honesty, hard work, excellent attendance, and basic computer skills. Physical demands can be considerable, as the job entails standing, pushing, pulling, bending, lifting up to 55 pounds, and working in varying indoor and outdoor conditions. This role presents a unique opportunity for a motivated individual seeking to advance their career in retail management within a supportive and growth-oriented company environment.