Floating General Manager

InTown Suites is a well-established hotel chain known for providing extended stay accommodations to travelers seeking comfort, convenience, and affordability. As part of a larger hospitality company, InTown Suites operates numerous properties across various markets with a commitment to exceptional guest service and operational excellence. InTown Suites prides itself on creating environments that cater to the unique needs of long-term guests, blending the comforts of home with the convenience of hotel amenities. The company values its employees and strives to foster a supportive work culture emphasizing career growth, comprehensive training, and team collaboration.

The Floating General Manager role at InTown Suites is a dynamic and critical position within this hospitality operation. This role involves temporarily managing different hotel properties as delegated by the Regional Operations Manager, covering responsibilities usually handled by full-time General Managers when they are unavailable due to vacations, off-days, or other absences. The position requires versatility, travel readiness, and a strong background in hotel management and operations. Beyond covering these interim management needs, the Floating General Manager is also tasked with short-term assignments across the assigned market’s properties. These responsibilities might include spearheading local marketing initiatives, facilitating staff training sessions, and executing quality assurance improvements to elevate overall property performance. This role offers a hands-on leadership opportunity to directly impact multiple hotel sites, improving operational standards and guest satisfaction.

The successful candidate will be deeply involved in daily hotel operations, including following standardized operational procedures to ensure consistency and quality in service delivery. The Floating General Manager will operate as the acting leader during General Manager absences, driving sales through active marketing efforts, recruiting and developing property staff, and maintaining the physical upkeep and safety of the property. Coordinating closely with the Regional Operations Manager, the role calls for timely communication regarding any safety, security, or guest concern issues, ensuring the highest standards are maintained throughout the portfolio.

This role demands a strong skill set including expertise in hotel front office and management systems, exceptional customer service capabilities, and effective leadership and salesmanship. It also requires flexibility to manage varying hotel environments and a preparedness to travel extensively—up to 90%—within the market, often necessitating overnight stays. The Floating General Manager must efficiently multitask, manage stressful situations, and make sound operational decisions to enhance guest experiences and financial performance.

Working at InTown Suites as a Floating General Manager comes with comprehensive perks such as health, dental, vision, life, and disability insurance coverage, a 401k plan with company match, paid time off including three weeks of PTO, mileage reimbursement, and weekly payroll. The company fosters career development and emphasizes a collaborative, supportive atmosphere with easy-to-follow training programs. For managers seeking to broaden their hospitality expertise across multiple properties with the support of a trusted regional team, this role offers unique career advancement potential within the extended stay hotel industry.