Floating General Manager

Richardson, TX, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,100.00 - $67,400.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k

Paid Time Off

Weekly Payroll

Mileage reimbursement

Career growth opportunities

Sundays Off

Job Description

InTown Suites is a well-established hospitality company known for providing extended stay accommodations across multiple markets. The company prides itself on offering clean, comfortable, and affordable lodging solutions for travelers and long-term guests alike. With a strong commitment to guest satisfaction and operational excellence, InTown Suites operates a diverse portfolio of hotel properties, each designed to meet the varying needs of its clientele. The company fosters an inclusive and supportive work environment encouraging career growth and professional development among its employees. Employing industry best practices and innovative approaches, InTown Suites aims to maintain high standards of service that enhance guest experiences and strengthen brand loyalty.

The role of Floating General Manager at InTown Suites presents a dynamic and impactful opportunity for experienced hospitality professionals. This position is tailored for individuals who excel at multitasking and leadership in a fast-paced environment. As a Floating General Manager, you will oversee individual hotel properties on a temporary assignment basis, filling in when regular General Managers are unavailable due to off days, vacations, or unforeseen absences. This essential role involves stepping in to ensure the smooth operation of the property, maintaining high service standards, and supporting both staff and guest needs.

Beyond coverage responsibilities, the Floating General Manager will undertake short-term projects across various properties within their assigned market. These projects may include executing local marketing initiatives, training property staff to elevate performance, and implementing quality assurance strategies aimed at operational improvements. Collaboration with the Regional Operations Manager is key, with directives focusing on driving sales, managing maintenance and safety protocols, and ensuring compliance with company policies. The role requires flexibility in travel, as frequent travel within the market and occasional overnight stays at different properties are necessary to fulfill duties effectively.

This position demands a combination of strong leadership, operational knowledge, and communication skills to foster a positive environment for staff and guests alike. The Floating General Manager acts as a conduit between the corporate level and individual properties, ensuring that company standards are upheld while addressing the unique challenges of each location. With responsibilities ranging from budget management and competitive market analysis to guest relations and employee development, this role is integral to sustaining the reputation and financial success of InTown Suites' hotel portfolio.

The company supports its management team with comprehensive training programs designed to equip new hires with the skills and knowledge required for success. Employees can expect a welcoming, team-oriented atmosphere that values dedication and professionalism. InTown Suites offers competitive compensation along with benefits such as health, dental, and vision insurance, life and disability coverage, a 401k plan with company match, and paid time off to promote work-life balance. Weekly payroll, mileage reimbursement, career advancement opportunities, and Sundays off further enhance this role's attractiveness. This position is ideal for motivated leaders seeking to make a significant impact in the hospitality industry while enjoying a supportive and engaging work environment.

Job Requirements

Minimum 3 years’ experience in management and supervisory experience is required
High school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
Possess a valid driver’s license
Current auto insurance
A functioning automobile
Ability to read, speak, write and understand the English language
Ability to read, understand, and interpret reports and internal hotel information
Sufficient mathematical skills
General computer proficiency
Knowledge of front office/front desk management
Knowledge of department operations including service standards and guest relations
Ability to communicate clearly
Ability and flexibility to work long hours
Ability to manage multiple activities
Ability to make effective judgments
Salesmanship and local market knowledge

Job Qualifications

Minimum 3 years’ experience in management and supervisory experience is required
High school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
Possess a valid driver’s license, current auto insurance, and a functioning automobile
Ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc
Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
Sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc
Possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management
Possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques in order to ensure the effective operation of the front office and related departments
Ability to compose and express thoughts in a clear and understandable way to ensure effective communication
Ability and flexibility to work long hours on a regular basis and as business conditions demand
Ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Salesmanship and knowledge of the local competitive landscape

Job Duties

Operates properties in the absence of a General Manager as needed
Follows General Manager Daily Flow when acting as a General Manager
Develop expertise on computer operating system
Assists in recruitment of General Managers and other property staff
Training, development and support of property staff
Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager
Ensure and provide excellent guest service
Identify and manage repair and maintenance issues
Identify and follow up on life/safety issues and inspection issues
Notify Regional Operations Manager immediately of any safety, security and/or violations of policy
Notify Regional Operations Manager of any guest concerns
Monitor competitors in markets as directed by the Regional Operations Manager
Helps meet budgets through effective cost and inventory control
Helps properties maximize financial performance
Travel and/or overnight stay will be required