InTown Suites logo

Floating General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $44,000.00 - $65,800.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Weekly Payroll
Mileage reimbursement
Career growth opportunities
Sundays Off

Job Description

InTown Suites is a distinguished hotel brand known for providing quality extended stay accommodations across numerous markets in the United States. Renowned for blending comfort with convenience, InTown Suites specializes in offering affordable yet comfortable lodging options tailored to the needs of both business travelers and families seeking longer-term stays. The company places a strong emphasis on maintaining high operational standards throughout its properties, ensuring a welcoming atmosphere that guests consistently appreciate. As part of its commitment to excellence and growth, InTown Suites invests heavily in its team, fostering an environment that supports career advancement, continuous training, and operational efficiency.

The role of Floating General Manager at InTown Suites is a dynamic and multifaceted position integral to the smooth operation of hotel properties within a designated market. This position requires a professional with exceptional leadership skills and operational expertise, tasked with temporarily managing individual hotel locations in the absence of the regular General Manager. The Floating General Manager provides essential coverage during General Manager off days, vacations, or other absences, ensuring that the property continues to operate seamlessly without disruption to guest services or staff performance.

Beyond covering for General Managers, the Floating General Manager plays a critical role in supporting the broader regional operations goals. This includes engaging in local marketing efforts to drive sales, providing targeted training and development for property staff to enhance service quality, and implementing quality assurance improvements as directed by the Regional Operations Manager. The Floating General Manager must be adept at managing diverse responsibilities, ranging from guest service excellence, financial performance optimization, to maintaining safety and regulatory compliance across the properties they oversee.

With travel comprising a significant portion of the job, up to 90 percent of the time, this position demands flexibility, adaptability, and commitment to working in different locations within the market, sometimes requiring overnight stays. Candidates must bring a wealth of experience in hotel management and supervisory roles, along with strong skills in customer relations, staff training, salesmanship, and operational problem-solving. A valid driver's license and reliable transportation are also essential for fulfilling travel requirements.

InTown Suites offers a supportive work environment with clear training programs and numerous employee benefits, including health, dental, vision, life, and disability insurance, 401K with a company match, paid time off, and career growth opportunities. This role is ideal for driven hospitality professionals looking to take on challenging responsibilities in a rewarding and respected hotel management career.

Job Requirements

  • Minimum 3 years experience in management and supervisory roles
  • High school diploma preferred but not required with equivalent education and experience considered
  • Possess a valid driver’s license, current auto insurance, and functioning automobile
  • Ability to read, speak, write and understand English
  • Ability to interpret internal reports and hotel information
  • Strong mathematical skills for forecasts, reports and financial calculations
  • General computer proficiency with thorough knowledge of Front Office management
  • Knowledge of related department operations including service standards and guest relations
  • Strong communication skills for clear and effective interaction
  • Ability to work long hours and manage multiple activities efficiently
  • Effective judgment and problem solving in guest and operational scenarios
  • Knowledge of sales techniques and local competitive landscape

Job Qualifications

  • Minimum 3 years experience in management and supervisory roles
  • High school diploma preferred but not required with equivalent education and experience considered
  • Possess a valid driver’s license, current auto insurance, and functioning automobile
  • Ability to read, speak, write and understand English
  • Ability to interpret internal reports and hotel information
  • Strong mathematical skills for forecasts, reports and financial calculations
  • General computer proficiency with thorough knowledge of Front Office management
  • Knowledge of related department operations including service standards and guest relations
  • Strong communication skills for clear and effective interaction
  • Ability to work long hours and manage multiple activities efficiently
  • Effective judgment and problem solving in guest and operational scenarios
  • Knowledge of sales techniques and local competitive landscape

Job Duties

  • Operates properties in the absence of a General Manager as needed
  • Follows General Manager Daily Flow when acting as a General Manager
  • Develop expertise on computer operating system
  • Assists in recruitment of General Managers and other property staff
  • Training, development and support of property staff
  • Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager
  • Ensure and provide excellent guest service
  • Identify and manage repair and maintenance issues
  • Identify and follow up on life/safety issues and inspection issues
  • Notify Regional Operations Manager immediately of any safety, security and/or violations of policy
  • Notify Regional Operations Manager of any guest concerns
  • Monitor competitors in markets as directed by the Regional Operations Manager
  • Helps meet budgets through effective cost and inventory control
  • Helps properties maximize financial performance
  • Travel and/or overnight stay will be required

Job Criteria

Experience

Mid Level (3-7 years)


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