Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,200.00 - $70,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Weekly Payroll
Mileage reimbursement
Career growth opportunities
Sundays Off
Job Description
InTown Suites is a leading extended stay hotel chain known for providing affordable, convenient, and comfortable accommodations across various markets in the United States. With a strong commitment to customer satisfaction and operational excellence, InTown Suites has established itself as a reliable choice for travelers seeking a home-like environment away from home. The company focuses on delivering exceptional value, flexible stay options, and a welcoming atmosphere to a diverse clientele including business travelers, families, and relocating individuals. Their hotels are strategically located near major highways, business districts, and key amenities to cater to the needs of their guests efficiently.
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Job Requirements
- Minimum 3 years experience in management and supervisory experience
- High school diploma preferred but not required as any combination of education and experience equivalent to graduation from high school is considered
- Possess a valid driver’s license
- Current auto insurance
- Functioning automobile
- Ability to read, speak, write and understand English language
- Ability to read and interpret reports and hotel information
- Sufficient mathematical skills for financial calculations
- General computer proficiency
- Thorough knowledge of front office management
- Knowledge of service standards and techniques
- Excellent communication skills
- Ability to work long hours and manage multiple tasks
- Strong problem-solving skills
- Salesmanship and local market knowledge
Job Qualifications
- Minimum 3 years’ experience in management and supervisory experience
- High school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered
- Possess a valid driver’s license, current auto insurance, and a functioning automobile
- Ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc
- Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
- Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc
- Possess general computer proficiency and thorough knowledge of Front Office/Front Desk management
- Possess thorough knowledge of related department operations, including service standards/techniques, guest relations and etiquette, and up selling techniques to ensure effective operation of the front office and related departments
- Ability to compose and express thoughts in a clear and understandable way to ensure effective communication
- Ability and flexibility to work long hours on a regular basis and as business conditions demand
- Ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
- Ability to make effective judgment on all facets of front office operations and staff, and effectively solve guest and operational problems
- Salesmanship and knowledge of the local competitive landscape
Job Duties
- Operates properties in the absence of a General Manager as needed
- Follows General Manager daily flow when acting as a General Manager
- Develop expertise on computer operating system
- Assists in recruitment of General Managers and other property staff
- Training, development and support of property staff
- Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager
- Ensure and provide excellent guest service
- Identify and manage repair and maintenance issues
- Identify and follow up on life/safety issues and inspection issues
- Notify Regional Operations Manager immediately of any safety, security and/or violations of policy
- Notify Regional Operations Manager of any guest concerns
- Monitor competitors in markets as directed by the Regional Operations Manager
- Helps meet budgets through effective cost and inventory control
- Helps properties maximize financial performance
- Travel and/or overnight stay will be required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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