Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
great pay including commissions
Company matched 401K
career and personal development training
team building events
Job Description
Dweck Properties is a respected property management company that oversees multiple communities across Arlington, offering residents trusted housing and comprehensive living experiences. Their Arlington portfolio includes various residential communities, each with its unique charm and style, collectively creating a vibrant living environment supported by professional management teams. The company is committed to fostering strong community connections, delivering superior service, and ensuring that residents feel valued and supported in their homes.
The Floating Concierge position at Dweck Properties serves a critical role within these communities by providing flexible, multi-location support to residents and property teams. This role is ideal for individuals seeking to build a long-term career in property management, offering rich exposure to different community operations, teams, and service cultures. Floating Concierges have the opportunity to select shifts that best fit their schedule, including day, evening, and overnight coverage, with a minimum commitment of three shifts per month ensuring consistent and reliable support for communities.
As the first point of contact within the residential communities, the Floating Concierge acts as the welcoming face and key support resource for residents and guests alike. The role demands a strong professional demeanor, excellent interpersonal communication skills, and proactive organizational capabilities. Concierges facilitate smooth daily operations by managing communications, coordinating package delivery, supporting resident needs, and assisting with maintenance requests. Beyond operational tasks, this position supports community engagement activities, helping to organize events that strengthen neighborhood bonds and enhance the resident experience.
The Floating Concierge role also offers valuable administrative exposure and an introduction to leasing and property management functions, providing a foundation for career growth within the real estate management sector. Candidates in this role benefit from ongoing training and the ability to interact with diverse teams, gaining practical knowledge of property management best practices across different community settings.
This position requires flexibility, adaptability, and a genuine commitment to delivering exceptional service to residents. Dweck Properties values individuals who are eager to learn, have a problem-solving mindset, and enjoy working within a community-oriented environment. By joining as a Floating Concierge, team members become an integral part of a company that prioritizes quality service, career development, and a collaborative workplace culture. The role also offers competitive compensation, including commissions and financial incentives, along with benefits such as a company-matched 401k and ongoing professional development opportunities, making it an attractive option for those looking to enter or advance within property management.
The Floating Concierge position at Dweck Properties serves a critical role within these communities by providing flexible, multi-location support to residents and property teams. This role is ideal for individuals seeking to build a long-term career in property management, offering rich exposure to different community operations, teams, and service cultures. Floating Concierges have the opportunity to select shifts that best fit their schedule, including day, evening, and overnight coverage, with a minimum commitment of three shifts per month ensuring consistent and reliable support for communities.
As the first point of contact within the residential communities, the Floating Concierge acts as the welcoming face and key support resource for residents and guests alike. The role demands a strong professional demeanor, excellent interpersonal communication skills, and proactive organizational capabilities. Concierges facilitate smooth daily operations by managing communications, coordinating package delivery, supporting resident needs, and assisting with maintenance requests. Beyond operational tasks, this position supports community engagement activities, helping to organize events that strengthen neighborhood bonds and enhance the resident experience.
The Floating Concierge role also offers valuable administrative exposure and an introduction to leasing and property management functions, providing a foundation for career growth within the real estate management sector. Candidates in this role benefit from ongoing training and the ability to interact with diverse teams, gaining practical knowledge of property management best practices across different community settings.
This position requires flexibility, adaptability, and a genuine commitment to delivering exceptional service to residents. Dweck Properties values individuals who are eager to learn, have a problem-solving mindset, and enjoy working within a community-oriented environment. By joining as a Floating Concierge, team members become an integral part of a company that prioritizes quality service, career development, and a collaborative workplace culture. The role also offers competitive compensation, including commissions and financial incentives, along with benefits such as a company-matched 401k and ongoing professional development opportunities, making it an attractive option for those looking to enter or advance within property management.
Job Requirements
- Attendance at Dweck's New Hire Orientation is required
- Experience in a customer service role like in hospitality, retail, or property management preferred but not required
- Willingness to be trained if no prior experience
- Ability to sit or stand for long periods of time
- Ability to lift, push, or pull up to 50 lbs
- Availability to work a minimum of three shifts per month
- Comfortable working across multiple communities within Arlington portfolio
Job Qualifications
- Strong customer service and interpersonal skills
- Excellent communication and organizational abilities
- Ability to multitask and prioritize in a fast-paced environment
- Professional demeanor and strong problem-solving skills
- Flexibility to work varying shifts, including evenings and weekends
Job Duties
- Welcome residents, guests, and visitors in a professional and courteous manner
- Provide assistance, directions, and information to ensure a positive and seamless experience
- Answer and direct incoming calls, respond to inquiries, and ensure all requests are routed appropriately
- Receive, log, and organize mail and packages accurately and efficiently
- Distribute packages to residents at the desk or coordinate delivery to apartment homes upon request
- Conduct periodic audits to maintain accuracy and improve processes
- Assist residents with general requests, concerns, and service needs, including amenity reservations, guest parking, and lifestyle services
- Address resident concerns, such as noise complaints or neighbor disputes, with professionalism and discretion
- Support urgent situations, such as lockouts, in accordance with company protocols
- Submit and monitor service requests to ensure timely completion
- Communicate with residents and maintenance teams to provide updates and confirm satisfaction
- Escalate urgent issues as needed
- Support the planning and execution of resident events and initiatives that foster community engagement and enhance the resident experience
- Assist the onsite team with administrative tasks and daily operations as needed
- This role offers exposure to leasing and property management functions
Job Criteria
Experience
No experience required
Job Location
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