Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,000.00 - $42,564.91
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
short-term disability
long-term disability
401(k) Plan
Paid sick leave
vacation benefits
Non-revenue travel privileges
Job Description
Contour Airlines is a long-established aviation services company headquartered in Charlotte, NC. Renowned for its commitment to integrity, safety, and customer-centric service, Contour Airlines has built a reputation as a reliable air travel provider. The company embodies core values that guide every aspect of its operations, emphasizing teamwork, excellence, and an unwavering focus on the customer experience. With a dedication to safety and operational excellence, Contour Airlines serves various routes and maintains a strong presence in the aviation industry. This full-time opportunity at Contour Airlines offers professionals the chance to join a growing organization keen on fostering a supportive and... Show More
Job Requirements
- high school diploma or equivalent
- ability to perform physically demanding tasks including lifting and handling heavy equipment
- ability to follow established safety procedures and FAA regulations
- excellent communication and interpersonal skills
- willingness to work flexible hours including weekends and holidays
- ability to handle emergency situations calmly and effectively
- eligibility to work in the United States
- ability to provide customer service with a positive attitude
- physical capability to perform tasks such as bending, reaching, and walking frequently
Job Qualifications
- experience in customer service roles
- knowledge of FAA regulations preferred
- certification in CPR and basic first aid preferred
- ability to work collaboratively in a team environment
- strong problem-solving skills
- prior experience in aviation or hospitality industry considered a plus
- good organizational and time-management abilities
Job Duties
- perform required work duties in an aircraft environment
- perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations
- actively seek to ensure the safety and comfort of customers
- provide exemplary customer service to satisfy and exceed customer expectations
- provide assistance lifting and stowing luggage including baggage, garments, and other items into overhead bins or other storage areas and solicit assistance when needed
- attend to individuals needing assistance such as unaccompanied minors, individuals with a disability and the elderly throughout aircraft operations
- prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks
- maintain professional appearance
- respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures
- guide or direct verbally or non-verbally passengers during emergency situations such as evacuations to minimize impact of the event and protect passengers and crew members
- provide emergency medical assistance such as performing CPR and basic first aid to assist individuals in distress
- ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures
- effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others
- communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies
- retrieve and store items in the overhead bins which can be as high 67’ from the floor
- exposure to peanuts, pets, and other allergens
- must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling
- perform tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items
- must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
- maintain the appearance of the aircrafts cabin, galley, and lavatory
- practice safety conscious behaviors in all operational processes and procedures
- comply with other tasks as assigned by management or the Pilot-in-Command
- other duties as assigned by leadership
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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