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FLEX Sales & Catering Systems Program Manager (Support & Facilitation)
Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Range $30.29 - $39.90
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
Job Description
Marriott International is the world’s largest hotel company, renowned globally for its diverse portfolio of brands and its commitment to delivering exceptional guest experiences. Headquartered in Bethesda, Maryland, Marriott operates thousands of hotels worldwide, offering extensive opportunities for career growth and development. The company prides itself on fostering a dynamic, inclusive work environment that encourages personal and professional growth. Marriott International's reputation for innovation, quality service, and employee empowerment has solidified its position as a leader in the hospitality industry.
This particular opportunity is for the Sales & Catering Systems Program Manager (Support & Facilitation) role within Marriott International’s headqua... Show More
This particular opportunity is for the Sales & Catering Systems Program Manager (Support & Facilitation) role within Marriott International’s headqua... Show More
Job Requirements
- High school diploma or GED
- at least 3 years of experience in hotel operations and project management or related professional area preferred OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years of experience in guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience
- Proficient in front and back-office systems including CI/TY, One Yield, Property Management Systems, MARSHA, and GXP/Empower
- Experience in training, facilitation, or instructional delivery
- Ability to manage multiple assignments simultaneously in a fast-paced, volume-driven environment
- Multi-brand experience including luxury
- Knowledge of the Operations Scorecard and Global Accountability Program
- Strong written and verbal communication skills
Job Qualifications
- Proficient in front and back-office systems including CI/TY, One Yield, Property Management Systems, MARSHA, and GXP/Empower
- Experience in training, facilitation, or instructional delivery
- Ability to manage multiple assignments simultaneously in a fast-paced, volume-driven environment
- High school diploma or GED
- at least 3 years of experience in hotel operations and project management, or related professional area preferred OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years of experience in guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience
- Multi-brand experience, including luxury
- Knowledge of the Operations Scorecard and Global Accountability Program
- Strong written and verbal communication skills
Job Duties
- Execute CI/TY support and data administration projects within assigned scope, ensuring compliance with brand standards and legal obligations
- Perform CI/TY system builds and updates including menu builds, contract creation/updates, and Property Conversion Toolkit (PCT) activities in partnership with the Sales & Catering Systems (SC&S) team
- Provide remote and on-site system support to improve system utilization, associate productivity, and process compliance
- Support CI/TY implementations, transitions, and special projects driven by volume or business need
- Deliver clear assignment recaps and recommendations, identifying follow-up actions, future support needs, or training opportunities
- Support and facilitate CI/TY training engagements including customized workshops, market-based training sessions, and system refreshes
- Assist in maintaining and updating training content, job aids, manuals, and procedures
- Review training objectives and expectations with property leadership prior to on-site engagements
- Serve as a knowledgeable CI/TY resource for property and above-property stakeholders during assignments
- Utilize, make recommendations, and contribute to the CI/TY Resource Library, ensuring consistency, accuracy, and accessibility of templates, attachment resources, and knowledge articles
- Act as an advocate for the CI/TY program, positioning the team as a trusted partner for high-impact system initiatives
- Collaborate with hotel leaders, ownership groups, OSR peers, and above-property partners to ensure successful delivery of program outcomes
- Provide consultative input to help properties optimize CI/TY usage and align with standard processes
- Execute support needs as directed by property leadership and program execution manager to improve system use, increase associate productivity, and ensure compliance with standard processes
- Ability to travel up to 25% of the time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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