FLEX Sales & Catering Systems Program Manager (Support & Facilitation)

Marriott International is the world’s largest hotel company, renowned globally for its diverse portfolio of brands and its commitment to delivering exceptional guest experiences. Headquartered in Bethesda, Maryland, Marriott operates thousands of hotels worldwide, offering extensive opportunities for career growth and development. The company prides itself on fostering a dynamic, inclusive work environment that encourages personal and professional growth. Marriott International's reputation for innovation, quality service, and employee empowerment has solidified its position as a leader in the hospitality industry.

This particular opportunity is for the Sales & Catering Systems Program Manager (Support & Facilitation) role within Marriott International’s headquarters located at 7750 Wisconsin Ave, Bethesda, Maryland. This is a full-time, temporary management position with an hourly pay range of $30.29 to $39.90. The role allows for hybrid or fully remote work, offering flexibility depending on the candidate’s location. The Sales & Catering Systems Program Manager will provide integrated program support, data administration, and facilitation services across Marriott’s hotels in the United States, Canada, and the CALA region.

The primary responsibility of the role is to manage and support the implementation and optimization of the Sales & Catering Systems program, specifically focusing on the CI/TY system. The manager works on assignments of varying lengths to address hotel operational needs, such as staff turnover, seasonal demand spikes, system upgrades, and special projects. This position not only involves hands-on program support and CI/TY data administration but also requires facilitating training sessions geared towards enhancing system utilization and associate productivity. Through this role, the manager becomes a trusted partner to hotel property leaders and higher-level stakeholders, ensuring effective execution, training facilitation, and consultative support that align with Marriott’s high service standards and operational goals.

The role demands a unique blend of technical proficiency, leadership capability, and customer service orientation. The ideal candidate will have experience working with front and back-office systems such as CI/TY, One Yield, Property Management Systems, MARSHA, and GXP/Empower. They will be adept at managing several complex assignments simultaneously within a fast-paced and volume-driven environment. Strong communication skills and the ability to collaborate with diverse stakeholders, from property teams to above-property leadership, are essential. This position also includes moderate travel requirements, up to 25%, to provide on-site support and training where necessary.

Marriott International is committed to diversity, equity, and inclusion in the workplace. The company embraces equal opportunity employment and values the wide range of backgrounds, talents, and experiences that its associates bring. Marriott offers a comprehensive benefits package that supports the wellbeing and professional growth of its employees. Full-time positions come with medical, dental, vision, flexible spending accounts, life and disability insurance, paid parental leave, and more. Beyond benefits, Marriott fosters an environment where associates feel connected, supported, and empowered to achieve their best work and career aspirations. Joining Marriott as a Sales & Catering Systems Program Manager means becoming part of a globally respected organization dedicated to excellence and innovation in hospitality.