FLEX Manager, Revenue Management Product Support

Marriott International is the world’s largest hotel company, known for its diverse portfolio of brands, expansive global presence, and commitment to exceptional service. Headquartered in Bethesda, Maryland, Marriott International offers countless opportunities for career growth and development in the hospitality industry. With more hotels and brands than any other company in the sector, Marriott fosters a culture of inclusivity, innovation, and empowerment among its employees. The company values the unique backgrounds and experiences of its associates, striving to create an environment where every employee can thrive and contribute meaningfully to the organization’s success.

The role in focus is a critical temporary management position within Marriott International’s Revenue Management team based at the Marriott International Headquarters. The role plays a pivotal part in ensuring the stability, success, and continuous evolution of the company’s Revenue Management systems. Reporting to leadership at the Corporate Headquarters in Bethesda, Maryland, the successful candidate will work full-time with a hybrid work schedule for associates within commuting distance or remotely for those outside. The hourly pay range for this position is between $34.90 and $55.57, reflecting the importance of the role and the advanced skills required.

The primary responsibility for this role is to provide hands-on, day-to-day support for Revenue Management systems in close collaboration with the Global Technology team. This includes driving key activities such as documenting business requirements, developing test plans, conducting user acceptance testing, and supporting user training related to system changes. The candidate will execute High Performance Pricing rate updates on varying schedules, including ad hoc, monthly, quarterly, and annual updates, ensuring the Pricing strategy remains dynamic and effective.

Additionally, the role involves identifying, managing, and resolving complex system issues as a trusted second-level support resource. This is achieved through utilizing tools such as ServiceNow and collaborating with Product, Change Management, and regional teams. The role emphasizes continuous improvement initiatives by developing meaningful metrics, performing accurate business analyses, and maintaining high-quality documentation and processes aligned with Marriott’s Revenue Management strategy.

Successful candidates will be known for their clear and concise communication skills, collaborative problem-solving abilities, and capacity to manage cross-functional relationships effectively. They will represent the Revenue Management team in various cross-departmental discussions, support effective change management for system updates and outages, and ensure operational integrity through strong data stewardship and end-to-end project coordination. The position also requires the ability to analyze business impact data to recommend effective solutions and produce timely reports, presentations, and updates for stakeholders across the business.

Marriott International is committed to equal opportunity employment and values diversity among its workforce. The company provides comprehensive benefits for its full-time employees, including health, dental, and vision coverage, life and disability insurance, flexible spending accounts for health and dependent care, adoption expense reimbursements, paid parental leave, and various employee assistance programs. Marriott also offers a 401(k) plan, stock purchase plans, commuter benefits, childcare discounts, and discounts at Marriott properties. For employees based in Washington, additional benefits such as paid sick leave accrual and a minimum of nine holidays annually are available.

Overall, this role is ideal for individuals with experience or education in business administration, hotel and restaurant management, or related fields who seek to leverage their skills in a dynamic, fast-paced environment. It offers a unique opportunity to contribute to a world-leading hospitality company while advancing one’s career in Revenue Management systems and operations.