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FLEX Manager, Revenue Management Product Support
Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Range $34.90 - $55.57
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
Job Description
Marriott International is the world’s largest hotel company, known for its diverse portfolio of brands, expansive global presence, and commitment to exceptional service. Headquartered in Bethesda, Maryland, Marriott International offers countless opportunities for career growth and development in the hospitality industry. With more hotels and brands than any other company in the sector, Marriott fosters a culture of inclusivity, innovation, and empowerment among its employees. The company values the unique backgrounds and experiences of its associates, striving to create an environment where every employee can thrive and contribute meaningfully to the organization’s success.
The role in focus is a criti... Show More
The role in focus is a criti... Show More
Job Requirements
- 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 2+ years relevant professional experience OR high school diploma or GED plus 4+ years relevant professional experience
- Proven experience in Revenue Management systems support
- Ability to document business requirements and conduct user acceptance testing
- Experience in managing system incidents and providing second-level support
- Strong communication and collaborative problem-solving skills
- Capability to analyze data and produce accurate reports and presentations
- Commitment to a flexible schedule including occasional nights and weekends
Job Qualifications
- 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 2+ years relevant professional experience
- Proficient understanding of Marriott’s Revenue Strategy Solutions including High Performance Pricing, One Yield, and Total Yield
- Experience with Marriott International’s Transient and Group strategies
- Knowledge of ServiceNow (Marriott Service Portal) and JIRA/Confluence
Job Duties
- Provide day-to-day Revenue Management systems support in partnership with Global Technology
- Document business requirements, develop test plans, conduct user acceptance testing, and support user training for system changes
- Execute High Performance Pricing Master Level rate offer updates on ad hoc, monthly, quarterly, and annual schedules
- Identify, manage, and resolve system incidents in collaboration with Product, Technology, Change Management, and regional teams
- Provide second-level issue resolution via ServiceNow for field, discipline, and continent teams
- Support change management communications for system updates and planned/unplanned outages
- Develop and track metrics to assess system, reporting, and process health
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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