Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Range $95,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
401(k)
Employee assistance program
Good Sam Roadside Assistance
discounts
Paid parental leave
Tuition Reimbursement
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Camping World is a leading retailer and service provider in the recreational vehicle (RV) industry, dedicated to enriching the outdoor lifestyles of its customers. Established as a premier destination for RV sales, service, parts, and accessories, Camping World operates numerous service centers and dealerships across the country. The company prides itself on delivering exceptional customer experiences, fostering community, and supporting travelers who enjoy RVing and outdoor recreational activities. Known for its comprehensive product offerings and top-tier service, Camping World continually expands its footprint and enhances its operational capabilities to meet growing customer demand.
The Fixed Operations Director role at Camping World plays a pivotal role in managing and optimizing the performance of the Service Center. As part of the leadership team, this position holds responsibility for driving both customer satisfaction and profitability. The Fixed Operations Director will support the Service Manager(s) by overseeing daily operations, ensuring that service delivery meets high standards, and that the team operates efficiently and effectively. This leadership role involves managing multiple departments within fixed operations, including Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers. The director will employ strategies to control labor costs, increase sales and gross profit, and handle P&L management to achieve or exceed monthly budget goals.
Further, this role is essential in building and maintaining a high-performing team through best hiring practices and continuous associate development. Emphasis is placed on fostering an inclusive and engaging culture that prioritizes employee retention, customer satisfaction, and community involvement. The Fixed Operations Director will also manage relationships with external vendors, ensuring smooth operational workflows and resource availability. Maintaining a safe and compliant work environment is another critical component of this position.
This is a full-time, commission-based role with a competitive total annual compensation range estimated between $95,000 and $145,000 or more, depending on skill sets, experience, and other factors. Alongside base compensation, uncapped commissions incentivize performance and profitability. Employees receive a robust benefits package including paid time off, 401(k), medical, dental, vision coverage, paid parental leave, and educational reimbursement opportunities. The company is committed to equal employment opportunity and diversity, fostering an equitable workplace free from discrimination. The Fixed Operations Director role offers a dynamic and rewarding career opportunity for an experienced leader passionate about customer service, team development, and operational excellence in the RV or related service industries.
The Fixed Operations Director role at Camping World plays a pivotal role in managing and optimizing the performance of the Service Center. As part of the leadership team, this position holds responsibility for driving both customer satisfaction and profitability. The Fixed Operations Director will support the Service Manager(s) by overseeing daily operations, ensuring that service delivery meets high standards, and that the team operates efficiently and effectively. This leadership role involves managing multiple departments within fixed operations, including Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers. The director will employ strategies to control labor costs, increase sales and gross profit, and handle P&L management to achieve or exceed monthly budget goals.
Further, this role is essential in building and maintaining a high-performing team through best hiring practices and continuous associate development. Emphasis is placed on fostering an inclusive and engaging culture that prioritizes employee retention, customer satisfaction, and community involvement. The Fixed Operations Director will also manage relationships with external vendors, ensuring smooth operational workflows and resource availability. Maintaining a safe and compliant work environment is another critical component of this position.
This is a full-time, commission-based role with a competitive total annual compensation range estimated between $95,000 and $145,000 or more, depending on skill sets, experience, and other factors. Alongside base compensation, uncapped commissions incentivize performance and profitability. Employees receive a robust benefits package including paid time off, 401(k), medical, dental, vision coverage, paid parental leave, and educational reimbursement opportunities. The company is committed to equal employment opportunity and diversity, fostering an equitable workplace free from discrimination. The Fixed Operations Director role offers a dynamic and rewarding career opportunity for an experienced leader passionate about customer service, team development, and operational excellence in the RV or related service industries.
Job Requirements
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry
- Proven ability to manage customer satisfaction and profitability
- Knowledge of RV systems preferred
- Strong written and verbal communication skills
- Proficiency with dealership software systems such as ADP, IDS, Reynolds & Reynolds
- Intermediate or better proficiency in MS Office applications including Word, Excel, and Outlook
- Ability to read and analyze P&L reports
- Valid driver's license
- Capability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices
- Ability to stand, stoop, crawl, and bend for prolonged periods
- Willingness to work in environments with exposure to heights and hazards related to electrical and welding equipment
- Preparedness to work in varying environmental conditions including heat, cold, humidity, noise, dust, and wetness
Job Qualifications
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Knowledge of RV's and RV systems is a plus
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license
Job Duties
- Support and manage the Service Manager(s) as part of the Fixed Operations team in the location
- Ensure a consistently high level of internal and external customer satisfaction throughout the service department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
- Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
- Create and maintain strong working relationships with external vendors
- Meet or exceed monthly budget projections
- Maintain a safe and functional working environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
