First Impression/Concierge Guest Services

Boston, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $26.00

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Flexible work schedule

Employee assistance program

Job Description

Williams Lea is a global leader in business process outsourcing and innovative workplace solutions, catering to some of the most prestigious clients across various industries. With a commitment to excellence, Williams Lea specializes in delivering exceptional administrative and office management services that streamline business operations and enhance client experiences. The company’s wide suite of services includes document management, creative services, print management, and customer communication, positioning itself as a comprehensive partner for large enterprises looking to optimize their internal and external workflow processes.

Williams Lea operates in a dynamic, fast-paced corporate environment with a strong emphasis on providing high-qualit... Show More

Job Requirements

High school diploma or equivalent
Minimum 3 years experience in legal, banking or large corporate environment preferred
Proven customer service skills
Intermediate proficiency with MS Office suite
Ability to maintain confidentiality
Strong organizational and communication skills
Ability to work both independently and in a team
Ability to prioritize and meet deadlines
Professional demeanor and attire
Capacity to troubleshoot basic office equipment
Willingness to learn client’s business practices
Ability to handle sensitive documents

Job Qualifications

High school diploma or equivalent required
Higher level education preferred or equivalent work experience
Minimum 3 years experience preferably in legal, banking or large corporate environment
Reception, switchboard or administrative assistant experience preferred
Proven customer service skills
Intermediate skill in MS Office software including Word, Excel, Outlook
Familiar with general office procedures
Ability to work in a fast-paced team environment independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines
Strong attention to detail with good organizational skills
Ability to handle sensitive and confidential information
Ability to make independent decisions conforming to business needs and policy
Ability to troubleshoot advanced tasks, equipment or software and escalate issues appropriately
Excellent verbal and written communication skills
Must be self-motivated with positive can-do attitude
Must be able to interact effectively with diverse backgrounds

Job Duties

Perform work in reception according to established procedures
Answer and transfer incoming calls in a professional, friendly, timely manner
Welcome clients and visitors with warmth and professionalism
Notify employees of visitor arrival and answer questions
Guide clients and visitors with appropriate instructions and hospitality
Provide high level, front of house services to clients and visitors
Utilize appropriate logs and tracking software for all assigned work
Meet deadlines for accepting, completing, and delivering work assignments
Communicate with peers, supervisors or clients on job or deadline issues
Foster a proactive environment of continuous service enhancement and relationship building
Handle sensitive and/or confidential documents and information
Perform quality assurance on own and others’ work
Train more junior staff members
Assist office services or other teams with workload
Complete other administrative tasks as assigned by management
Troubleshoot basic office equipment problems
Adhere to company and client site policies
Use equipment and supplies cost-efficiently

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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