Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $35.00
Work Schedule
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Day 1 medical
Dental Insurance
Vision Insurance
Uber benefit
recognition programs
Tuition Reimbursement
Paid Time Off
Job Description
PENN Entertainment is a renowned leader in the entertainment and gaming industry, offering a dynamic and fast-paced work environment where passion and enthusiasm for customer service thrive. As a prominent company in the hospitality and gaming sector, PENN Entertainment is committed to delivering exceptional experiences to its guests through dedication, innovation, and teamwork. The company is known for its inclusive culture, career growth opportunities, and comprehensive Total Rewards package designed to support the financial, physical, and mental well-being of its team members. This includes day-one medical coverage, 401(k) matching, annual performance bonuses, and tuition reimbursement programs, reflecting their investment in... Show More
Job Requirements
- High school diploma or equivalent preferred
- minimum two years of food server experience in a high-volume, full-service restaurant
- must have excellent customer service and interpersonal skills
- must be able to read, write, speak, and understand English
- ability to maintain a high level of confidentiality and professionalism
- must have knowledge of table service procedures and table etiquette
- ability to work collaboratively and communicate effectively with team members at all levels of the organization
- available to work required schedule, which may include nights, weekends, holidays, and overtime as needed
Job Qualifications
- High school diploma or equivalent preferred
- minimum two years of food server experience in a high-volume, full-service restaurant
- excellent customer service and interpersonal skills
- ability to read, write, speak, and understand English
- knowledge of table service procedures and table etiquette
- ability to work collaboratively and communicate effectively with team members at all levels of the organization
- available to work required schedule, which may include nights, weekends, holidays, and overtime as needed
- ability to maintain a high level of confidentiality and professionalism
Job Duties
- Adheres to all departmental and property policies and procedures regarding guest service standards
- greets and welcomes each guest seated in assigned station
- takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction
- maintains current and accurate information regarding menu, preparation techniques, seasonings, ingredients, and plate presentation
- suggests items to guests based on expressed guest preferences
- up-sells appetizers, beverages, and desserts in accordance with restaurant service standards
- correctly enters food and beverage orders into the POS system to ensure accurate preparation of product
- resolves service issues according to established guidelines
- itemizes, totals, and presents check for payment to correct customers
- assists bus persons, as necessary, in bussing, cleaning, and setting tables
- wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation
- maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- deep cleans restaurant equipment as scheduled, or required
- operates and maintains equipment as required in accordance with established guidelines and safety procedures
- completes assigned side work as directed
- knows and promotes current casino events and programs and can give guests directions to all casino areas
- maintains strict confidentiality in all company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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