Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.75 - $16.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional Development

Job Description

Carvers on 19 is an esteemed fine dining restaurant located on the top floor of the iconic Hard Rock Hotel. Renowned for its sophisticated ambiance, breathtaking views, and exceptional culinary offerings, Carvers on 19 provides guests with an unforgettable dining experience that blends quality, style, and impeccable service. As part of the Hard Rock Hotel, which is famous worldwide for its vibrant atmosphere and commitment to entertainment and hospitality, Carvers on 19 is positioned as a premier destination for guests seeking a luxurious and memorable meal. The restaurant's dedication to excellence is reflected not only in its menu but also in its hospitality and guest relations, making every visitor feel welcomed and valued.

The Fine Dining Host/Hostess role at Carvers on 19 is integral to maintaining the outstanding reputation of this establishment. This full-time position requires a professional who is passionate about delivering exemplary customer service, with the composure and focused attention needed to thrive in a fine dining environment. The ideal candidate will be responsible for warmly welcoming guests, efficiently managing seating and wait times, and creating an overall positive first impression that sets the tone for the entire dining experience. This position demands an individual with a keen eye for detail, excellent interpersonal communication skills, and the ability to work effectively under pressure.

Working closely with both the waitstaff and culinary teams, the host/hostess plays a critical role in coordinating service to ensure that every guest's visit is seamless and satisfying. This role also involves managing reservations, handling phone inquiries, and assisting with various administrative tasks, all while maintaining a pristine and organized host stand and dining area. Physical stamina and flexibility are important, as the job requires standing for prolonged periods and occasionally lifting objects of up to 50 pounds. Additionally, the ideal applicant must hold food safety certification and alcohol service licensing as mandated by the appropriate regulatory agency.

The position demands a flexible schedule, including availability during evenings, weekends, and holidays, to accommodate the demands of the restaurant's peak hours. Candidates with previous experience in fine dining or full-service restaurants will find this role especially suited to their skills. This role not only offers the opportunity to be part of a respected hospitality brand but also enables the individual to develop professionally within a dynamic and rewarding environment. Compensation for the position will be competitive and commensurate with experience. Carvers on 19 is committed to fostering a welcoming and inclusive work environment where dedication and a commitment to quality hospitality are celebrated and rewarded.

Job Requirements

  • Experience as a host/hostess in a full-service restaurant
  • passion for customer service
  • excellent communication skills
  • attention to detail
  • multitasking ability
  • flexible schedule including evenings, weekends, holidays
  • food safety certification
  • alcohol service licensing
  • physical stamina for standing and lifting

Job Qualifications

  • At least one year of experience as a host/hostess in a full-service restaurant
  • fine dining experience a plus
  • genuine passion for providing outstanding customer service
  • strong ability to build rapport with guests and colleagues, resolve issues professionally, and convey information clearly and concisely, with excellent verbal and written communication skills
  • meticulous attention to detail and accuracy
  • ability to handle multiple tasks simultaneously in a fast-paced environment
  • willingness to work flexible shifts, including evenings, weekends, and holidays
  • required food safety certification and alcohol service licensing by the appropriate regulatory agency
  • ability to stand for long periods and lift objects up to 50 pounds

Job Duties

  • Warmly and professionally greet guests, creating a welcoming first impression
  • escort guests efficiently, manage wait times, and ensure optimal table utilization
  • coordinate with waitstaff and culinary team to ensure seamless service and guest satisfaction
  • promptly and courteously address guest inquiries and concerns
  • maintain knowledge of the menu, venue history, and resort property
  • assist with various restaurant operations, including managing reservations, phone calls, and administrative tasks
  • ensure a high level of cleanliness and organization at the host stand and dining areas

Job Criteria

Experience

Mid Level (3-7 years)


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