Field Services Leader

Valet Living is a leading service provider focused on delivering comprehensive waste management solutions for multifamily communities. Established with a mission to enhance property living experiences through efficient and sustainable waste services, Valet Living has grown into a trusted partner for property managers and residents alike. The company operates as a dynamic, field-based service organization dedicated to supporting the entire waste ecosystem, including recycling, composting, hauling, and bulk waste coordination. Their approach integrates operational efficiency with environmental stewardship, emphasizing contamination reduction and waste optimization across all client locations.

This particular role, Field Services Leader, plays a pivotal part in maintaining and elevating Valet Living's service standards. Operating primarily in the field, the Field Services Leader is responsible for overseeing daily operations within an assigned market, managing a team of part-time Field Services Technicians. This hands-on leadership role demands active engagement with the team and communities served to ensure outstanding service quality, safety compliance, and operational efficiency. The Field Services Leader is expected to lead with a client-first mindset, fostering a culture of accountability and continuous improvement.

The position offers a competitive pay range of $27.00 to $30.00 per hour, along with a company vehicle for work-related travel. The work schedule typically involves daytime hours but may include evenings or irregular hours as operational needs dictate. With over 75 percent of the work conducted outside and regular travel required across the assigned market, this role is perfect for leaders who enjoy an active, field-based work environment.

Key responsibilities include onboarding, training, coaching, and developing the technician team to maintain consistent service execution and ensure safety standards. The leader must set clear expectations for productivity and quality, conduct performance reviews, and build a positive team culture. Operational oversight includes managing staffing levels, monitoring service execution, supporting issue resolution, and reviewing performance metrics to guide continuous improvements.

Client relationship management is also a critical component, requiring the Field Services Leader to maintain trusted professional relationships, ensure service level agreements are met or exceeded, and respond proactively to client feedback. Collaborating across departments, the leader aligns local operations with broader regional and national objectives, supports change initiatives, and leads teams through transitions with effective change management strategies.

Ideal candidates bring at least two years of leadership experience in field-based or operational settings, with a preference for those familiar with managing dispersed, part-time workforces. Experience in retail, hospitality, home services, or B2B services is advantageous, along with a proven ability to implement operational improvements and manage diverse teams. Strong analytical, communication, and problem-solving skills are essential, as is proficiency with Microsoft Office and mobile technology. Physical requirements include the ability to work outdoors in various weather conditions, travel regularly, handle materials weighing up to 50 pounds, and operate manual compaction equipment safely.

Valet Living offers a comprehensive benefits package designed to support employees and their families, focusing on health, financial security, paid time off, professional development, and additional perks that foster a positive workplace culture. This Field Services Leader role represents a meaningful opportunity for those passionate about leadership, operational excellence, and sustainability in a fast-paced and rewarding field environment.