Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $30.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Flexible working hours
Employee assistance program
Job Description
Smiths Detection is a global leader in detection and screening technologies focused on the protection of people and assets. As a part of Smiths Group plc, a FTSE 100 company with a 170-year history of innovation, we design, manufacture, and deliver market-leading solutions that enhance safety, security, and freedom of movement worldwide. With a workforce of approximately 14,600 colleagues across 50 countries, our technologies impact lives globally by enabling industry advancements, improving healthcare, enhancing security, supporting connectivity, and developing smart homes. We pride ourselves on proprietary technologies that give our customers competitive advantages, backed by high service standards. Our company... Show More
Job Requirements
- Possess an Associate's degree or related trade certification or equivalent experience
- Minimum of 5 years of related field service experience
- Must be computer literate with proficiency in MS Office Suite
- Must have excellent communication and interpersonal skills
- Must be able to travel daily within the Philadelphia Metro area and respond to emergency calls
- Must pass federal background investigation including Sensitive Security Information (SSI) access vetting
- Must be able to lift 80 lbs, push/pull 200 lbs, and move equipment up to 1000 lbs with assistance
- Must be willing to work overtime, weekends or non-standard hours as needed
- Must comply with all company health, safety, and environmental policies
- Must submit expenses and administrative tasks within specified timelines
- Must have excellent organizational skills and ability to multitask
- Must be a self-motivated, reliable, and accountable individual
- Must have strong customer service skills and the ability to work in stressful environments
- Must have the ability to work safely in extreme environmental conditions
- Eligible to obtain U.S. Personal Security Clearance if required
Job Qualifications
- Associate's degree or related trade certification (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics)
- Minimum of 5 years experience in troubleshooting and field repair of electrical and electronic systems
- Competency in MS Office Suite and aptitude for learning specialized software
- Excellent communication skills with strong customer focus and teamwork orientation
- Ability to travel at short notice
- Experience working under high security requirements and willingness to comply with federal background checks
- Ability to maintain technical certifications
- Proven customer service skills
- Ability to handle stressful situations effectively
- Ability to work independently and as part of a team
Job Duties
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Foster positive customer relations and communicate effectively with customers
- Install, repair and maintain equipment in the field
- Respond to emergency and non-scheduled service calls within established response times
- Complete all scheduled maintenance within deadlines and document all work
- Order, install, and return parts while managing repair parts cycle time
- Maintain an accurate inventory of parts and tools
- Maintain currency on all technical certifications
- Review logs for open issues and prepare formal customer reports
- Participate in service sales opportunities and assist with revenue programs
- Seek knowledge growth and support from senior level Field Service Technicians
- Ensure tools and test equipment are properly maintained and calibrated
- Assess product performance from field data and recommend improvements
- Provide technical support to customers and other service professionals
- Participate in site surveys, pilot programs, meetings, and special projects
- Maintain clear and concise business communication orally and in writing
- Establish close relationships with senior FSTs and Product Managers
- Control and minimize costs while maximizing revenue
- Submit expenses, timecards and administrative tasks timely
- Comply with company health, safety, and environmental policies
- Comply with U.S. export control and security regulations
- Other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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