Field Service Coordinator

Humana Inc. (NYSE: HUM) is a leading healthcare company in the United States dedicated to improving the quality of life for millions of people. Through its insurance services and the CenterWell healthcare services network, Humana focuses on making healthcare easier to access and more personalized for its members. Their mission emphasizes delivering care and service when needed most, with particular attention to serving individuals with Medicare and Medicaid, military personnel, families, and broader communities. Humana’s approach integrates innovative healthcare solutions with compassionate, patient-centered care to achieve better health outcomes, reflecting a commitment to whole-person wellness. As a major player in the healthcare sector, Humana offers career opportunities that foster growth and make a tangible difference in the lives of vulnerable populations.

The Field Service Coordinator (Care Coach 1) at Humana is a vital role that supports the company’s mission by engaging directly with members to assess, evaluate, and address their long-term care needs. This member-facing position requires coordinators to meet individuals where they are, understanding their unique circumstances, barriers, and goals to promote wellness and independence. The coordinator applies person-centered thinking approaches to administer ongoing long-term services and support (LTSS) assessments, ensuring that members receive customized care plans that best fit their needs and preferences. Responsibilities include coordinating with various healthcare providers, community resources, and payment mechanisms, while building trusting relationships with members and caregivers to support optimal health outcomes.

This role demands a blend of clinical knowledge, case management experience, and interpersonal skills, as it involves complex care planning, service coordination, and advocacy within a compassionate framework. The Field Service Coordinator operates with moderate complexity assignments and works closely with interdisciplinary care teams to ensure coherent, holistic services. The position is field-based with visits across Indiana, requiring residency in Muncie, IN, or surrounding communities, and necessitates a valid driver's license, access to reliable transportation, and compliance with Humana’s safety and health policies.

The coordinator will also facilitate member navigation through LTSS, social services, and environmental supports, helping maintain Medicaid eligibility and reduce duplicative assessments. The role supports holistic well-being through collaboration with medical directors, geriatricians, and care coordinators, emphasizing seamless transitions and member autonomy. Offering a competitive salary range of $53,700 to $72,600 per year for a full-time 40-hour workweek, Humana provides a comprehensive benefits package that includes medical, dental, vision, retirement savings, paid time off, disability coverage, and more. The role also requires proficiency with electronic medical records and computer applications to document care efficiently.