Field Ops Manager (bilingual)

United Site Services (USS) is a leading provider of comprehensive site services across the United States. The company is dedicated to facilitating the success of its customers’ projects and events by delivering exceptional site solutions tailored to meet diverse industry needs. USS’s strength lies in its deep industry expertise, excellence in process management, and a strong commitment to corporate responsibility. These core values support industry best practices and contribute to the company’s reputation as a trusted partner in the site services business. The employee base at USS is diverse and includes field technicians, customer care representatives, sales professionals, and functional experts, all unified by a dedication to providing seamless, reliable service to customers. This collaborative environment fosters continuous improvement, teamwork, and a culture of excellence that permeates every level of the company. Joining USS means becoming part of an organization recognized for its customer-centric approach, innovative solutions, and emphasis on employee growth and development.

The Manager Field Operations position at United Site Services is a pivotal leadership role responsible for managing all operational functions within a branch. This role demands a dynamic leader who possesses a strong understanding of operational efficiencies and customer service excellence. The Manager Field Ops oversees multiple teams including dispatchers, routers, service technicians, delivery drivers, yard personnel, fence crews, and shop staff. Ensuring accurate and complete paperwork such as manifests, routing tickets, and driver vehicle inspection reports (DVIRs) is a fundamental responsibility. Monitoring service levels and delivery performance is essential to maximizing efficiency and improving operational practices. The role requires strong interdepartmental collaboration, working closely with other departments and branch Operations Managers to address customer service issues and coordinate asset transfers effectively.

Staffing management is a key focus, with the Manager Field Ops responsible for maintaining optimal staff levels to meet customer and branch needs. Analyzing operational metrics such as labor, overtime, fuel consumption, and routing efficiency forms part of the regular reporting duties. The manager partners with the Regional Vice President to develop and implement standard operating procedures and efficiency improvements. Safety is a critical aspect of the role, overseeing the company’s safety program at the branch and working with Safety and HR teams to coordinate necessary training. The Manager Field Ops also manages fleet DOT compliance, including logbook maintenance and timekeeping approvals for payroll processing. Additionally, employee development including conducting performance reviews and fostering a positive, safe work environment are vital to the position. The role may also require the operation of company vehicles and trailer pulling as part of day-to-day responsibilities. This full-time role offers a competitive salary range of $85,000 to $127,500 per year, complemented by a comprehensive benefits package. United Site Services values equal employment opportunities and ensures a workplace free from discrimination, promoting diversity and inclusion within its workforce.