Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.85
Benefits
Paid Time Off
Travel perks
Health and wellness programs
National and international award nights
Medical insurance
Dental Insurance
Vision Insurance
gender affirming care
Fertility care
Disability insurance
flexible spending accounts
Employee assistance program
401K Program
Tuition Reimbursement
Employee share plan
Global career opportunities
Job Description
FCM is a globally recognized leader in corporate and group travel management, specializing in delivering bespoke travel solutions for medium to large businesses. As part of the Flight Centre Travel Group (FCTG), FCM operates with a presence across more than 97 countries, supported by global headquarters situated in London, Brisbane, Singapore, and New York. This extensive network allows the company to blend global experience with localized expertise, ensuring every client receives personalized and comprehensive travel management services tailored to their specific needs. FCM prides itself on understanding the dynamic nature of corporate travel and providing seamless travel experiences for business... Show More
Job Requirements
- 2+ years of experience in corporate travel management
- Proficiency with Sabre GDS
- Experience with ticketing and itinerary management
- Knowledge of airline rules, regulations, and fare requirements
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Commitment to excellent customer service
- Self-motivated and able to work independently
Job Qualifications
- 2+ years of recent experience in corporate travel management
- In-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuance
- Exposure to quality control processes for accuracy and compliance of travel bookings
- Proficiency in ticketing procedures and scripting with ability to handle complex changes and exchanges
- Proven ability to navigate complex itineraries, international fares, and PNRs
- Polished and professional demeanor
- Proficiency in managing multiple urgent tasks efficiently
- Ability to make quick and effective decisions to resolve travel-related issues
- Excellent communication skills
- Commitment to exceptional customer service
- Comfortable using travel booking systems and communication tools
- Strong technical aptitude
- Self-motivated with ability to work independently and manage tasks successfully
Job Duties
- Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
- Build rapport and develop relationships with business travelers to ensure their travel needs are met
- Ensure accurate and timely completion of reservations while meeting travelers' needs
- Execute responsibilities within company guidelines for customer service, documentation of PNRs and profiles, ticketing, invoicing, and maintaining accuracy
- Stay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately
- Deliver consultative support and exceptional customer service throughout the booking process
- Keep clients informed about necessary travel documents and health requirements
- Handle ticketing, Phase IVs, exchanges, and changes involving complex international fares
- Manage rerouting and exchange processes to minimize disruption to travel plans
Job Location
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